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Cost & Support on the Front Line in The Cloud Wars

Cloud adoption and usage are growing and the leading providers are doing everything they can to attract enterprise-level clients.

If you are a Microsoft Azure customer that needs round the clock access to technical and billing support (and a quick response time on critical issues), for example, you'll be pleased to learn that the cost of Azure Standard Support is being reduced from $300 per month to $100 per month.

Microsoft also indicated that it is shortening its promised response time for critical cases from two hours to one hour. Microsoft/Azure noted that its government customers will see a similar reduction in price - from $375 per month to $125 per month, as well as the promise of one-hour response times

For the most part, all of the major cloud providers (Amazon, Google, Microsoft) offer the same set of core services (and often at comparable prices) it was inevitable that competition would eventually turn to service related issues. How do the others compare to Azure in this regard?

AWS’s Business plan starts at $100 per month and also promises a one-hour response time for when production systems go down, but that’s only that starting price. What you actually pay is a percentage of your monthly AWS usage fees on a sliding scale that depends on your monthly AWS bill.

Google currently only offers basic support at $150 per month with the promise of a four-hour response time for business critical issues.

Is cheaper support and faster service enough to get you onto the Azure platform? What does your enterprise look for in a cloud provider? 

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