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DialogTech Integrates with Amazon Connect

If a prospect cares enough to call, it's essential that the lead is prioritized accordingly. Callers convert faster, spend more and have a higher retention rate than those who do not.

So, what are you doing to ensure a great call experience? 

Inbound call analytics provider DialogTech recently announced an integration with Amazon Connect and Amazon Lex that offers contact centers actionable intelligence they can use to personalize call experiences, and hopefully, convert more callers to paying customers. 

Contact centers running Amazon Connect can use the marketing insights on each caller captured by DialogTech -- including the caller’s phone number and geographic location and the marketing channel, campaign, ad variation, keyword search and webpage that drove the call -- to connect callers right away with the most appropriate agents (sales or support) to assist them, while arming those agents with intelligence on the caller to convert them to a customer.

“DialogTech is proud to be the call analytics provider chosen by AWS to help customers drive growth,” said Doug Kofoid, COO at DialogTech. “Businesses that integrate DialogTech and Amazon Connect can effectively align marketing, sales and operations together to generate better qualified inbound calls, convert more leads to customers, grow revenue and reduce churn.”

DialogTech is apparently the only call analytics provider selected by Amazon Web Services (AWS) to integrate with Amazon Connect and Amazon Lex. 

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