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Echo Helps Publishers Wrestling with Real-Time Content Moderation

Posted on 5.08.2013

Conversations are constantly taking place all over the Web, from websites to applications to mobile devices that are always on the go. And although this presents brands with more opportunities to spread their messages and create awareness, it also makes it far more difficult to monitor everything that is being said about them online.

But moderating those conversations just got easier thanks to the real-time Web platform provider Echo, which recently just announced the availability of DiscussIt Moderator, a new application designed for high-volume environments that allows publishers to moderate real-time conversations about their brands across multiple applications and websites.

As part of the Echo App Ecosystem, DiscussIt Moderator works as a centralized moderation tool that will augment the Echo StreamServer’s built-in standard moderation features, which include “bad word” filtering, spam detection and community flagging. However, DiscussIt Moderator will also let publisher teams co-moderate content from any Echo Enabled application, such as Comments, Media Galleries, Forums, Social Chattter or Lifestreams, and all from within a single, centralized interface.

Using configurable rules, DiscussIt Moderator is able to automatically flag any questionable content for review, and then insert said content into a live message stream that can be split into various sub-streams that allow individual moderators to collaborate on different sections simultaneously. This means they can approve, deny, edit or directly respond to items through the user interface and remove any inappropriate material.

The tool also features the ability to moderate multiple websites/domains, advanced real-time search functionality, the ability to “deputize” standout community members as moderators and in-depth usage analytics. Plus, it’s made to be quick and easy to configure and launch.

One of the biggest brands already on board with DiscussIt Moderator is the global professional wrestling corporation WWE, a company that has openly embraced social media as part of its recent marketing efforts.

“WWE fans are passionate and generate thousands of comments during each live event, both on social networks, as well as directly on WWE.com,” said the company’s EVP of Digital Media, Perkins Miller. “DiscussIt Moderator enables our team to easily co-moderate real-time content across all of our properties, which makes it easier for our fans to feel connected to our content and our WWE Superstars.”

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