Enterprise Communication is (Mostly) Terrible
Communication - whether it's downward, upward or lateral - is vital to an enterprise's success. How employees and employers exchange ideas and information plays a direct role in not only workplace morale but also the experience that a company offers to its end-users. Despite its critical role, however, communication is not a priority for many organizations.
In fact, the recently released SAP Leaders 2020 Study found that 46 percent of managers do not have consistent contact with their employees on a regular basis. This ultimately results in mistrust in leadership from 50 percent or more of employees, who believe that leaders could improve their communication skills overall. Of course, workforces are becoming more distributed, but if enterprises can get teams communicating in one place, like a collaboration platform or chat solution, the odds of lessening this gap will likely improve. Other reasons for lack of communication include some fundamental issues within an enterprise like managers feeling vulnerable, intimidation reasons and lack of subject matter expertise.
The SAP study also indicates that high-functioning organizations or "digital winners" give ample ongoing feedback to employees (88 percent) and have cultures that place a high value on employee satisfaction (82 percent) as well as advancement opportunities (81 percent).