Enterprise-Level Support & Service for WordPress with Media Temple
One of the Web hosting industries most prominent and iconic brands is moving some of its service to Amazon's AWS platform and will be more fully concentrating on providing support for the enterprise-level WordPress market.
Media Temple, which GoDaddy acquired in 2013, is introducing a new "enterprise-grade" WordPress hosting solution this week that will combine managed WordPress, AWS hosting and its Media Temple's CloudTech Premier technical support offering from an in-house team of cloud architects and administrators.
Customers on the new plan also have access to (mt) One, a new, "round-the-clock, white glove" account management service provided by dedicated executive-level account managers. According to Media Temple, among other services, the (mt) One team ensures that websites and apps are operating at peak performance, and conduct regular business reviews to discuss upcoming high-traffic events.
"Many enterprise-level customers consider the level of service and support just as critical as the quality of the WordPress hosting solution itself," said Deb Shea, Director of Strategy and Operations at Media Temple. "They want real-timeliness and account managers who can advocate for them throughout the business, which is exactly what our new WordPress plans are offering."