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From the Experts: Software Integration Advice

Posted on 5.30.2016

Integrating software into already-complex infrastructures can be time consuming and costly.

What most software buyers need is access to past purchasers who can provide unbiased reviews of how easy or difficult it was to integrate the prospective technology. And while there are countless software options to choose from to run a business, analyze it or optimize it, Website Magazine polled a few Web professionals to understand what they wish they had known prior to integrating certain software and get any advice they may have about future integrations.

Identify the Available Configurations

“Prior to launching Kafka for streaming data processing, I wish someone told me to understand all available configuration options and defaults. It’s very likely the Kafka defaults for unclean leader election are not what you want or expect."

~Riley Berton, Vice President of Engineering, Circonus

Phase Your Project

As a supplier (of HSEQ Innovate), we always suggest that you become familiar with your company procurement process – contracts take time, and depending on urgency, you may be put into a queue or even fast-tracked. Delays often happen – so don’t miss the boat. Also, phase your project – people can become overwhelmed if the new software has so much functionality and become resistant to it. If the software is modular, allow users to get used to one module at a time before implementing another.

~Murray Ferguson, Commerical Director, Pro-Sapien Software

Ask Questions

My biggest advice to anyone paying for a software for their clients to use, is ensuring that it integrates directly within your website. Your website is your storefront, so if you need to use a third-party software in some aspect of your business, make sure it doesn't look like you're using a third party. Trust and branding go a long way in converting potential customers into paying customers. Also make sure that you get the real cost of any software you choose - are there hardware or setup costs you aren't aware of? Do you need to manually update or does it happen automatically? What if something about your process changes, can the software adapt to that? Is there a cost associated with this?

~Asaf Darash, CEO and Founder of Regpack

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