Skip to Main Content

Hit a Customer Service Homerun

Posted on 10.11.2015

Seventy-six percent of consumers will stop doing business with a brand after a bad customer service experience (Ovum, 2015). These "bad" experiences, however, aren't limited to brick-and-mortar stores.

Increasingly, consumers are demanding high levels of service across channels (Web, mobile and social), and do not hesitate to voice their dissatisfaction when their expectations are not met. Despite increased expectations and the growing number of channels available to share experiences (good and bad), brands can still win at customer service, but doing so requires more than just displaying contact information on a website.

..:: Click here to learn how to create a winning digital customer service plan. ::..


 Request Website Magazine's Free Weekly Newsletters 


Today's Top Picks for Our Readers:
Recommended by Recommended by NetLine

Leave Your Comment

Login to Comment

Become a Member

Not already a part of our community?
Sign up to participate in the discussion. It's free and quick.

Sign Up

 

Leave a comment
    Load more comments
    New code
  •    
      

      
    ACCELERATE YOUR 'NET SUCCESS:

    Request a PRO-LEVEL Subscription to Website Magazine and receive a free copy of our new book SEO 360.

    wm-monthly-plan

    The Ultimate Guide to Personalization

    Kibo