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Integrating Customer Reviews with Yext, Trustpilot

Reviews are an essential aspect of the digital experience for millions of consumers, but for many businesses it has been difficult to take  advantage of the insights embedded within them. No more.

Digital knowledge management platform Yext just announced an integration with online reveiw platform Trustpilot that will allows Yext customers to collect and manage their brand-level customer reviews. 

The integration with Trustpilot, which currently has access to more than 40 million reviews of 210,000 business, will enable businesses using Yext Reviews to incorporate review monitoring and management into their overal strategy and theoretically, get closer to understanding (and optimizing) their customers' experience. 

“Reviews are one of the most important signals consumers consider when choosing where to shop, eat, stay, or do business, and businesses need to pay attention to their ratings and reviews,” said Marc Ferrentino, Chief Strategy Officer of Yext. “But as reviews have become more important, so too has safeguarding their authenticity. Yext’s integration with Trustpilot accomplishes this by leveraging verified visitor information straight from the business to enable Trustpilot to source real, verified reviews from a business’s customers.”

The integration is now available within the Yext app directory.


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