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Invodo Transforms the Mobile Device Shopping Experience

Posted on 4.12.2015

Invodo has unveiled new “Virtual Device” technology, which aims to help wireless carriers and manufacturers improve the shopping experience for customers.

Invodo’s Virtual Device lives in the cloud and can expose a live instance of any Android operating software (OS) through any Web browser. With the technology, wireless carriers and manufacturers can improve pre and post sale shopping experiences for their customers. For example, shoppers can virtually try out different phones online before making their purchasing decision, which eliminates the need to visit a brick-and-mortar store.

“Virtual Device will change how consumers research and shop for smartphones, tablets and wearable devices,” said Invodo CEO, Craig Wax.

It is important to note that the technology aims to provide a better experience than emulator and simulator tools, which can be slow, outdated and limited in the number of concurrent users. In addition, Virtual Device provides manufacturers with a cost savings opportunity, as millions of dollars are typically spent every year on distributing physical devices to support product releases.

“Today, support reps struggle to access the right device and OS version at the right time and are heavily reliant on text based scripts” said Invodo Vice President of Engineering Jim Keeler. “Virtual Device gives them instant access to any device to better service their customers.”

Wireless carriers and manufacturers will be able to use Virtual Device in a variety of ways, including online to enable customers to try out a phone or compare devices side by side without visiting a brick-and-mortar store. Additionally, the technology can be used at in-store kiosks, as well as by training and customer support teams so reps can more effectively troubleshoot problems remotely.

The Virtual Device platform currently includes a variety of Android smartphones including the Moto X+1, Samsung Galaxy S4, LG Vista and Google Nexus.

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