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Live Chat Performance Benchmarks: A Statistical Analysis

Posted on 2.17.2013

How do you measure the success of your live chat strategy? This report dives deep into the data behind one of today’s largest live chat user communities to identify the key benchmarks on which to measure success. Leveraging aggregated data from thousands of live chat customers engaging in chats for sales and service purposes, this report uncovers benchmarks around: Live chat engagement; Proactive chat and expected chat volume; Unavailable, unanswered and abandoned charts; Live chat satisfaction and conversions. Sponsored by BoldChat

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