Machine Learning in Customer Support with Wise.io
Machine learning application Wise.io launched content creation and discovery capabilities for customer support organizations.
The Wise support system uses machine learning to read and understand past support conversations, identifying and surfacing similar agent responses that aren't yet part of an existing content library. The solution is designed to help customer-experience focused enterprises drive greater efficiency (and uniformity) in their communications with customers and prospects. Wise.io introduced
“Great support organizations leverage curated content and response templates to help their teams interact quickly and effectively in the unique, yet consistent voice of the company,” said Wise.io CEO Jeff Erhardt. “However, generating and maintaining that content in an ever-changing world is a non-stop battle. Our goal was to leverage our unique machine learning expertise to facilitate this challenging process.”
Wise content discovery is available for most major support systems, including Zendesk and Salesforce Service Cloud.