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User Satisfaction Scores Reveal Web Application Performance

Posted on 5.28.2012

Real-time IT management company ManageEngine is releasing a slew of new enhanced monitoring features for its performance monitoring software package known as Applications Manager, including standardized user experience (UX) scores.

These scores will give businesses managing their Web applications with ManageEngine accurate information about user satisfaction with the performance of their apps based on Application Performance Index (Apdex) specifications. Providing a standardized and meaningful UX metric that is compatible across all transactional applications allows companies the opportunity to assess the responsiveness of each application in an easily managed index.

Apdex scores will be measured on a scale of 0 to 1, with “1” meaning all users are satisfied, and “0” indicating that none are satisfied. Applications Manager also offers new options for transaction tracing and performance metrics of Java/J2EE components.

These additional features help IT teams and app developers gather greater insights into how their applications work for end users, letting them detect and resolve performance issues regardless of cause. Everything from URLs to SQL queries can now be viewed by network administrators, who can see the transaction trace history and performance metrics of all components. They can use a trail of Java method invocations to pinpoint the problematic code behind any degradation issues, as well as identify slow database calls, database usage and overall performance of the database.

All of these tracing capabilities and metrics allow them to quickly troubleshoot performance problems and deliver an optimal user experience.

Applications Manager 10.4 is currently available, and prices start at $795 for up to 25 servers or applications, but interested parties can try it for free with a 30-day trial version.

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