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Meeting At the Intersection of Social Media & Customer Service

Posted on 2.03.2015

Live-chat and click-to-call solution Website Alive knows, that in many ways, social media is the future of customer service and the company is making moves to ensure it doesn't miss out on the opportunity.

Website Alive recently announced an application integration with social relationship platform Hootsuite. The integration allows social media and customer support teams to easily collaborate behind the scenes, offering customers a better experience and faster resolution times. Social media managers and other Hootsuite users can chat directly with WebsiteAlive chat operators without having to leave the Hootsuite dashboard.

“A big focus for us is enabling our customers to engage with their clients on social in the best, most efficient way possible,” says Kevin Zellmer, global director of business development at HootSuite. “We’re really excited about this integration with WebsiteAlive and how it will enable a seamless customer service experience, from identifying the social messages with requests for help, to instantly bringing the conversation to WebsiteAlive—all within the Hootsuite dashboard.”

“We see the changing in the landscape of more marketing and communication being done in social media,” says WebsiteAlive vice president of sales and business development Bryan Apgar. “WebsiteAlive wants to help clients and their customers communicate directly on social media. With this integration, companies can seamlessly extend social conversations into online chat, allowing customers to reach businesses instantly.”

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