More Than Chatting, LivePerson Comes to SAP's hybris
Commerce platform hybris, which was recently acquired by SAP, announced that customer service and engagement platform LivePerson (which provides businesses with a system to pro-actively connect in real time with customers via chat, voice and content delivery) has been added to the Hybris Extend marketplace.
"Building and maintaining a compelling and efficient customer experience requires retailers to be able to respond quickly to customers’ evolving expectations,” explained Patrick Finn, Vice President of Channels, Americas at hybris. “The marriage of these two leading platforms further strengthens hybris’ OmniCommerce strategy of speeding time to innovation by providing merchants with a solution that can be installed faster, configured more efficiently and enhanced continuously to meet the needs of customers and the retailer’s business model.”
The integration with hybris puts LivePerson into some pretty excellent company. hybris Extend parterns and solutions currently include such names as Adobe, SeeWhy, Bazaarvoice, Autonomy, Avalara and others.
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