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Neiman Marcus Has Holiday Troubles (Again)

Posted on 11.29.2015

The data is in, and it shows that several big name companies experienced digital problems over the holiday weekend, including Neiman Marcus and Newegg.

According to Catchpoint Systems, Neiman Marcus saw major outages on Friday as well as intermittent outages on Saturday and Sunday. According to Catchpoint Systems CEO Mehdi Daoudi, these outages come after the retailer faced similar issues last year.

“This year’s long holiday weekend saw more micro-outages, and longer full outages than in recent years. Neiman Marcus had similar difficulties last year, but this year’s outage was much greater in duration, and more serious," said Daoudi. “In many instances, the root cause of problems was third-party elements on webpages (desktop and mobile) that caused these overall sites to slow down and negatively impacted the online shopper’s experience. Getting ready for the holidays is not an easy task, and this year proves how many moving parts can break, including third-party systems.”

The data shows that Newegg also experienced periods of unavailability on Friday, and when it was available the site took up to nine seconds to load. The company continued to have intermittent problems with geographic outages and slow load times through Saturday and Sunday on both desktop and mobile. Other companies that experiences issues over the holiday weekend include Victoria’s Secret, which had micro-outages on Saturday and Sunday, as well as HP mobile on Sunday, Shutterfly on Sunday and Footlocker mobile, which had elevated response times Sunday night through Monday morning that were directly attributable to third-party services.

Catchpoint Systems also shed light on the best performing sites over the holiday weekend, revealing that the fastest e-commerce websites included Target (1 second), Walgreens (1.42 seconds), Amway (1.48 seconds), Apple (1.53 seconds) and JC Penney (1.6 seconds). Conversely, the fastest e-commerce mobile sites included Amway (1.02 seconds), Gap (1.15 seconds), Amazon (1.24 seconds), Systemax (1.28 seconds) and Apple (1.28 seconds).

It is important to note that these stats are based on data from Catchpoint Systems monitoring the performance of its Top 50 E-commerce desktop and mobile sites, as well as native apps, in the U.S. from 23 locations across the country at intervals of five minutes. At the time of this writing the data was collected Thanksgiving Day through 9 a.m. ET on Cyber Monday.

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