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PayPal Expands Return Shipping Program

Posted on 10.13.2015

PayPal is expanding its Return Shipping On Us offering, a program that refunds return shipping costs to consumers on eligible purchases.

The program will help alleviate a major pain point for online shoppers, and should help eliminate cross-border sales barriers for global online retailers. Shoppers who have activated the service and are looking to return an item will essentially now be able to request a refund on return shipping costs within 14 days of mailing the return and, once approved, will be reimbursed for costs up to $30 on eligible PayPal purchases from PayPal merchants worldwide. The service is now available to PayPal users in the United States, in addition to the 40 global markets it current serves.

“Return Shipping on Us can save consumers money, and give them more confidence when they shop knowing they will not incur return shipping costs if their purchase was not quite right,” Jo Lambert, vice president of Consumer Product & Engineering, at PayPal said. “Options like refunds on return shipping costs, formerly considered a perk or promotional tool offered by retailers, are now integral to getting a consumer to click that buy button online.”


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