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Remote Support for Private Clouds from RackSpace

Posted on 11.15.2012

The open cloud company Rackspace ranks high among major players like Amazon and Windows in the cloud computing industry, which is an impressive feat. But the company isn’t about to rest on its laurels, as it just announced a slew of new features and enhanced support offerings for its Rackspace Private Cloud Software.

Rackspace just launched Private Cloud Software in August and already thousands of businesses and organizations from more than 125 different countries have downloaded it.

These new additions have been collectively named “Alamo” and incorporate “Folsom,” the latest release of the OpenStack Cloud Software platform that came out in September and included nearly 200 new features. This is the same platform that powers the Rackspace Cloud.

Alamo has allowed Rackspace to extend its service portfolio for the Rackspace Private Cloud, particularly with a new support level – Core Software Support – that includes remote access support for the Private Cloud Software stack all day long and every day of the year. Core Software Support will allow the cloud company’s engineers login to a customer’s private cloud environment to install, configure, patch and troubleshoot, as needed.

Some other new features are highly scalable Block Storage that turns external storage into an additional storage volume and Object Storage powered by OpenStack Swift that allows customers to create “massively scalable” storage resource pools for storing files, with server images taking advantage of commodity hardware to provide reduced costs. It also provides new Monitoring that includes Graphite and Collectd applications to extend monitoring and alerting capabilities. All of these new features were designed to work in private cloud environments.


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