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SDL Offers a New Method of Product Documentation

Posted on 5.28.2011

SDL, a leading provider of Web content management, e-commerce, structured content and language technologies, has announced the release of SDL LiveContent 2011, a software application that transforms the online experience for anyone who needs product-related information.

SDL LiveContent strives to make product content interactive, context-aware, compelling and available on multiple devices and via multiple channels. Able to respond to customers' interests and needs with targeted product information, SDL LiveContent brings technical information to life and heralds the death of the traditional technical manual.

With SDL LiveContent, companies can improve customer experience, divert calls from support centers to self-service, and provide new revenue and upselling opportunities. Designed as an extension to SDL’s popular suite of structured content technology software, this new release offers a number of new capabilities, including the following:

•    The ability to “roundtrip” comments from SDL LiveContent to authors of the content so organizations can improve content and respond quickly to information gaps
•    A reporting dashboard for “content utilization,” showing the precise ways in which information is consumed so that an organization can improve the usefulness of the information it is producing 
•    Out-of-the-box support for DITA 1.2, the latest version of the XML standard for technical information

“Over the next five years, we expect a broad sea change in how corporations engage with their customers through product documentation and other educational or reference materials written for an increasingly savvy consumer,” says Kevin Duffy, CEO of SDL Structured Content Technologies division. “This change is just beginning and SDL LiveContent makes it possible for companies to be on the leading edge of this exciting transformation to dynamic, interactive, targeted content delivery.”

For additional information, visit SDL LiveContent 2011.

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