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STAT WATCH: The Increasing Complexity of Managing Digital Performance

A single web or mobile transaction now crosses an average of 35 different technology systems or components, compared to 22 just five years ago.

Digital performance management Dynatrace recently released findings of a survey which reveals that 76% of organizations think IT complexity could soon make it impossible to manage digital performance efficiently, further highlighting that IT complexity is growing exponentially.

This growth, according to Dynatrace, has been driven primarily by the rapid adoption of new technologies in recent years. The survey suggests that the upward trend is only set to accelerate, with 53% of CIOs planning to deploy even more technologies in the next 12 months. The  survey revealed that the technologies CIOs expect to adopt within the next 12 months include multi-cloud (95%), microservices (88%) and containers (86%).

As a result of this mounting complexity, IT teams now spend an average of 29% of their time dealing with digital performance problems; costing their employers $2.5 million annually. As they search for a solution to these challenges, four in five (81%) CIOs said they think Artificial Intelligence (AI) will be critical to IT's ability to master increasing IT complexity; with 83% either already, or planning to deploy AI in the next 12 months.

“Today’s organizations are under huge pressure to keep-up with the always-on, always connected digital economy and its demand for constant innovation,” said Matthias Scharer, VP of Business Operations, Dynatrace. “As a consequence, IT ecosystems are undergoing a constant transformation. The transition to virtualized infrastructure was followed by the migration to the cloud, which has since been supplanted by the trend towards multi-cloud. CIOs have now realized their legacy apps weren’t built for today’s digital ecosystems and are rebuilding them in a cloud-native architecture. These rapid changes have given rise to hyper-scale, hyper-dynamic and hyper-complex IT ecosystems, which makes it extremely difficult to monitor performance and, find and fix problems fast.”

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