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SugarCRM Gets Sweeter with LotusLive Integration

Posted on 1.30.2011

CRM software SugarCRM annouced a new integration with the IBM LotusLive collaboration suite, the first in a series of offerings following SugarCRM joining the IBM Global Alliance Portfolio as a cloud solutions provider.

The integration between SugarCRM and LotusLive enables Sugar users to manage meetings at the account, contact, opportunity and support case level, access LotusLive directly from the Sugar Shortcut Bar, launch web and audio meetings directly from the Sugar user interface, and attach notes and documents to a Sugar record, and share them with customers via LotusLive.

“The integration of LotusLive capabilities with SugarCRM provides a powerful set of tools for all of our users,” said Larry Augustin, chief executive officer of SugarCRM. “Now, sales and support professionals can connect directly with prospects and customers in an instant, helping to provide higher service levels and shorter sales cycles.”

The LotusLive integration is targeted to be generally available to all SugarCRM users later this spring.

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