Translate Support Tickets From Your Desk.com
Translation and localization platform Translate.com is now available for integration with Salesforce's customer support app Desk.com.
The integration will allow users to render free machine translations of foreign language customer tickets, and offer an option to place a "human translation" order from within their account for their response with one of Translate's linguists.
The integration with Salesforce's Desk.com marks Translate.com’s fourth customer support solution, including Zendesk and Help Scout, bringing the platform’s total count to 34.
“The Desk.com connection is a milestone on Translate.com’s path to providing a multi-platform customer support solution for companies looking to manage the demands of a growing global presence,” said Translate.com CEO, Anthos Chrysanthou. “Translate.com’s integration with Desk.com equips agents with the ability to reduce language barriers for over 90 language pairings while expanding bandwidth of in-house, multilingual agents”.