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Win Prospects with Intelligence - WM Net Briefs

Posted on 11.21.2011

M5 Networks, a market leader in business phone systems, recently announced the launch of a new service within its business intelligence package that gives clients access to actionable insights about call-answer rates at their businesses. Live Answer Service Metric is a cloud-based analytics tool that provides the exact number of calls that actually reach an employee. Regardless of which line a customer calls or how many auto-attendants direct a call, the Live Answer Service Metric will produce accurate data on call-answer rates. Other features of this new service include an easy-to-read dashboard, comparisons with other companies, comparisons between main line and employee extension rates and the ability to drill down on specific calls to better discern each caller’s experience.

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