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WordPress Support in 30 Minutes or Less

Posted on 7.23.2013

Do you tiptoe around your website in fear of breaking it? If so, you’re not alone.

Most small and mid-sized businesses don’t have dedicated developers to call on when things go wrong, so they either do without or shop around their “jobs” on freelance marketplaces. This is OK the first time, second time, maybe even a third time, but the process can be tedious and time consuming.

WP Curve Co-Founder Alex McClafferty says there are also services that offer one-off fixes, but their customers tell them they run into the same problem they have in freelancing markets: You don’t know who’s fixing your WordPress site, you probably don’t trust them and you have to pay every time you want something fixed.

These are the reasons McClafferty and Dan Norris, a serial entrepreneur and founder of Informly, started WP Curve, a subscription-based WordPress support company that offers unlimited support for small fixes that take less than 30 minutes to resolve. Note there are three levels of service: standard ($69/mo.), premium ($99/mo.) and agency support ($249/mo.) and the 30-minute limit is so jobs can be managed within hours or even instantly in some cases. 

McClafferty and Norris want WP Curve to be the first name website owners think of when they need WordPress support. There are three key advantages to working with WP Curve, according to McClafferty.

1. We find most business owners don’t access the full potential of WordPress, because they either don’t have the experience or they are worried they might break something. Our customers can feel free to experiment with WordPress, because they know we are there to help if anything goes wrong.

2. The WordPress learning curve can make the difference between a good site to a great site. If you want to learn it yourself, we support that. If you’d like to spend your time elsewhere, then we can take care of it for you.

3. Our team of developers are experts. We take quality control seriously, so our customers have confidence they can trust us with their site.

Additionally, the WP Curve team prefers to be proactive when it comes to a site's performance and security. Its Premium level of services includes a developer lead performance review of clients’ sites on a monthly basis. WP Curve proactively maintains, backs up and scans their sites to make sure everything is running as it should and the sites are secure.

“One of the scariest things to happen to a small business owner is when their site is hacked, but unfortunately, most SMB owners don’t have the time or knowledge to avoid it,” said McClafferty. “WP Curve fixes that.”

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