Posts tagged live chat RSS

Zendesk Unveils Live Chat for Large Teams

Zendesk has unveiled a new live chat solution designed specifically for large teams. The solution, dubbed Zopim Premium , is built for organizations with larger teams that manage live chat and a growing volume of real-time customer...

Is Live Chat the Key to Conversion for Holiday Shoppers?

A new study reveals that the number one reason consumers avoid online shopping is the lack of in-person assistance and proactive engagement from brands. The study, which was commissioned by Moxie Software and surveyed more than 2,500...

Moxie Chats Up Mobile Shoppers

Do you offer live chat on your mobile website? If not, you are likely missing out on conversions. In fact, a new study commissioned by Moxie Software reveals that 62 percent of respondents expect live chat to be available on mobile...

Improving the 3 "E"s of Customer Experience

:: By Brian Mell, :: How do you shop? Admittedly, it’s an innocent question, yet it will garner a multitude of answers. The general public has options; most notably, shopping in an actual store, and shopping online...

Retail Chatter: 5 ‘Net Tactics to Master Live Chat

Businesses use a variety of methods to provide support to customers, from social media and email to forums and any number of custom software solutions. Despite years of being seen as a second-tier support tactic however, there is one...

Minimize Consumer Risk, Maximize Profits

Online shopping is meant to be simple and suitable. Consumers unfamiliar with your brand are essentially taking a gamble on purchasing your products. They need an extra sense of comfort to convert and more from you to be a brand advocate...

Increase Holiday Sales with Live-chat Software

Real-time chat, voice and content solutions provider LivePerson is gearing up for Cyber Monday – the biggest online shopping day of the year in the U.S. LivePerson’s LP Chat Software is designed to allow retailers to have...


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