E-Commerce Express

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Prime Day Roundup: A Success for Amazon but a Let Down for Many Consumers

Amazon has announced the sales from its much hyped (yet disappointing for some) Prime Day. According to the e-commerce juggernaut, customers ordered more than 34 million items across Prime-eligible countries, breaking Black Friday...

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Olark Unveils Live Chat Shortcut

Olark has unveiled a new in-platform feature that allows operators to respond quicker on live chat. The feature, dubbed Shortcuts, enables operators to create commands that expand predefined lines of text, links and other commonly...

The Enticing Offer of Free Shipping

Looking to carve out an ever-increasing piece of the e-commerce pie (which is expected to grow from $1.47 trillion in 2014 to $2.36 trillion in 2018 ), merchants must look at the habits and trends of consumers’ shopping behavior...

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Optimizing the Customer Journey [Embargo until tomorrow]

As e-commerce brands look to increase their sites digital performance, many are turning their focus to the customer journey and conversion obstacles. hhgregg , an appliance, furniture and electronics retailer, has announced that it...

Disputing Chargebacks with BlueSnap & Verifi

For online retailers, every chargeback that is prevented contributes (in a positive way) to the bottom line. But what tools and resources do e-commerce merchants have at their disposal? If you're a user of BlueSnap payment gateway...

Cognitive Computing and the Pursuit of Personalized Digital Experiences

Marketing automation and analytics platform NextUser is tapping into the power of IBM Watson's cognitive computing capabilities, helping enterprises provide more personalized digital marketing experiences to their users. By embedding...

4 Essential Product Page Features

The most important part of an e-commerce site is the product page because this is the place where the majority of consumers make their purchasing decisions. This is why online retailers must pay special attention to the design, layout...

The Fight to End Cart Abandonment Rages On

Site abandonment solution UpSellit has partnered with affiliate marketing agency Affiliate Mission . The strategic relationship will provide publisher/affiliates a collection of technologies and tools to increase their revenue and...

FIVE DAYS: Shipping Time Matters to the Bottom Line

Cloud-based order management solution Shopatron has released data from a satisfaction survey on how shopping times relate to Net Promoter Scores (the NPS scoring system assigns shoppers into three categories: promoters, passives and...

Amazon Chargeback Fees in Focus

Merchants using Pay With Amazon, Login and Pay with Amazon, and Checkout by Amazon have seen several fee changes recently and it is causing quite the stir in the e-commerce space. Authorization fees will become nonrefundable, cross...

Snag More Conversions and Reviews

A new type of deals website is trying to make a splash in the e-commerce industry. The website, called Snagshout , aims to provide consumers with a unique shopping experience while also providing value to merchants. This is because...

Retailers Failing Consumers in Digital

When it comes to supporting consumers throughout the shopping journey (across channels and stores), retailers are struggling. Retail Systems Research has released findings from its 2015 Benchmark Report, Commerce Convergence: Closing...

5 Landing Page Barriers Killing Mobile Conversions

:: Chirag Leuva, Yudiz Solutions :: Landing pages help everyone from retailers to service providers gather leads for their business. Now, however, as most people access the Web through mobile devices it is important to optimize these...

The Time is Now for Personalization

You have likely heard about the practice for years, but if you're a 'Net professional today, chances are excellent that you're about to start using it more often. A new report from real-time personalization provider Evergage...

Amazon Celebrates Its Birthday with Prime Day

In order to help celebrate its 20th birthday next week, Amazon has announced Prime Day. On Wed., July 15, Amazon will be offering more deals than it des on what is traditionally the largest shopping day in the country, Black Friday...

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