Posts tagged customer service RSS

Viralheat Connects Social to Customer Support

Viralheat is making it easier for its clients to focus on customer service, thanks to a new partnership between the social media management platform and Zendesk. The partnership allows brands to connect their Zendesk account to the...

Improve Social Customer Service with Conversations

Social customer service cloud solution, Conversocial, has launched a new workflow technology that is designed to increase agent efficiency and improve customer satisfaction on social networks. The feature, dubbed Conversations , threads...

Big List of Live Chat Solutions

One of the ways that Internet retailers can bridge the gap between their digital stores and competition from traditional brick-and-mortar stores is by offering some type of on-site customer service. Whether it’s live chat or...

How to Improve Customer Service at Your Operation

:: By Michael Lewis, Money Crashers :: You may not be able to precisely define good customer service, but you know it when you see it. Does it begin before the sale with the image and message your company presents? Is it the process...

Amazon Wins Customer Satisfaction Wars

When it comes to customer satisfaction, Amazon is king. ForeSee’s first Experience Index study is shedding light on customer experiences with the top 100 brands across seven industries. The data reveals that Amazon leads the...

Omnichannel Customer Service Lacks

Nowadays, brands have the ability to reach consumers through a variety of channels and touchpoints. While this is good for marketing initiatives, brands can actually end up frustrating consumers if they don’t offer a consistent...

3+ Amazing Digital Customer Service Solutions You’re Not Using (Yet)

Digital customer service solutions including those provided by names such as Desk.com , Zendesk , Uservoice , GetSatisfaction , and Freshdesk took the Web by storm over the past few years, earning a well-deserved and meaningful place...

Add Avatars without Changing Site Design

A new overlay offering from speaking avatar solution provider SitePal enables users to add digital customer service representatives to their site without changing its overall layout or design. The offering allows users to position...

Big Brands Using Twitter for Customer Service

Have you ever sought out customer service on Twitter from a brand you’re currently doing business with (or are looking to do business with)? If so, you’re definitely not alone. A new report from Simply Measured indicates...

Sell More & Reduce Stress with Offerchat Saved Responses

Providing customer service in a digital world presents a whole host of challenges. While it's useful to know as much as you can about typical live chat users (see infographic below), it remains essential to have the best tools...

Minimize Consumer Risk, Maximize Profits

Online shopping is meant to be simple and suitable. Consumers unfamiliar with your brand are essentially taking a gamble on purchasing your products. They need an extra sense of comfort to convert and more from you to be a brand advocate...

Mzinga, ISM Deliver a Joint Customer Relations Solution

Customers can be hard to please. This is, of course, true in any industry, but it can be especially difficult on the Web, where face-to-face communication between companies and their patrons is virtually non-existent. Various customer...

Get Social with Customer Service via Jive

Social media is reaching into nearly every corner of the enterprise today, so it should come as no surprise that it is making it has also made its way into the realm of customer service. Social business company Jive Software has released...

General Availability Comes to Workface

One of the fast growing tactics in Web customer service is the use of live customer interaction straight from a business or brand's website. Workface , a company who helped to usher in online customer interaction technology, announced...

Survey Says: Customer Service a Costly Afterthought

Online consumers are willing to pay nearly 11 percent more for e-commerce items if it means the highest level of customer service is included in the process, according to an Ovum survey commissioned by StellaService. In monetary terms...

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