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Google Moderator Alternatives

Google Moderator, a tool for crowdsourcing and ranking user-submitted questions for online and offline events, is shutting down on July 31. The service, which launched in 2008, survived various “spring cleaning” rounds...

2013 Help Desk Comparison Chart

From supporting customer accounts with a limited staff to better understanding customers because of ticket history, help desks have rightly earned their place in our digital community. Nonetheless, if your company is toying with the...

Get Satisfaction with Community Health Analytics v2.0

Customer engagement platform GetSatisfaction , which powers more than 65,000 “customer communities” for companies ranging from Intuit to Microsoft, has introduced richer analytics capabilities to help its clients understand...


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