Posts tagged zendesk RSS

Back-and-Forth Live Chat in Focus

Customers who choose live chat for customer service are satisfied a higher percentage of the time than those who call, email, or use social media channels, according to findings of the quarterly Zendesk Benchmark report. “Customers...

Zendesk Unveils Live Chat for Large Teams

Zendesk has unveiled a new live chat solution designed specifically for large teams. The solution, dubbed Zopim Premium , is built for organizations with larger teams that manage live chat and a growing volume of real-time customer...

4 Reasons Your Web Design Is A-OK

It's easy for website owners and those who manage digital presences to get wrapped up in what their site does not have. This is because if they can imagine a bell or whistle, there's a big chance the 'Net offers it or there...

Ease the Pressure on Your Support Team with New AnswerDash Integration

As the products and services that websites display become more complicated, consumers are bound to have questions as to how they work and what they can do for them. AnswerDash , a provider of contextual answer technology for websites...

4 Tech Companies that Rock on Twitter

If you’ve ever been excited to follow your favorite tech company on Twitter only to find out all they tweet about is product updates, customer stories and other “we’re the best” content, you are not alone. On...

Escalating Support Issues to Zendesk with Vanilla Forums Integration

Enterprises using popular forum software Vanilla Forums will be able to escalate support issues to another employee thanks to an integration with Zendesk. Once the Zendesk Add-on has been enabled in a Vanilla Forums account, authorized...

I’m Sorry, Being Polite Doesn’t Satisfy Customers

The phrase “I’m sorry” can have a significant impact on customer service satisfaction according to a new report from Zendesk. Zendesk’s second quarterly Benchmark report for 2014 reveals that customer satisfaction...

Customer Service Analytics & Insights at Zendesk

Zendesk has released an analytics tool for enterprises designed to measure and visualize the impact of customer service interactions. The customer service platform's new Insights tool (available to customers on the Plus, Enterprise...

Zendesk Poised for its IPO Leap

Preparing for an initial public offering (IPO) is no easy feat. If the incredible amount of paperwork wasn’t enough to stress about, opening the company’s financial books to the public is sure to raise the blood pressure...

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Viralheat Connects Social to Customer Support

Viralheat is making it easier for its clients to focus on customer service, thanks to a new partnership between the social media management platform and Zendesk. The partnership allows brands to connect their Zendesk account to the...

Zendesk Tops 40,000 Customers

Customer service software Zendesk announced that 40,000 customers are now using its solution (in 140 countries) and that more than 300 million people have received service from a company that uses the Zendesk platform. “While...

Omnichannel Customer Service Lacks

Nowadays, brands have the ability to reach consumers through a variety of channels and touchpoints. While this is good for marketing initiatives, brands can actually end up frustrating consumers if they don’t offer a consistent...

7 Magento Extensions You May Be Missing

Every day, people download apps to improve their lives in some way – whether it’s to entertain them, make them more productive or connect with others. There’s also an “app store” of sorts that can help...

Insider Look: A Seat at Zendesk’s Longtable

Google and Apple fuel many standards and trends in Web communities, but when they really started to take design seriously, it led to the trend of heavily design-led software. Zendesk Chief Creative Officer Toke Nygaard says that as...

Help Yourself with Zendesk’s New Help Center

A new self-service solution from Zendesk is helping customers find answers to their own support questions. The solution, dubbed Help Center , enables any company to create a customizable self-service knowledge base, community and customer...

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