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Get Satisfaction with Live Chat

In what may just be the first technology-based implementation of WM ’s Knowledge Base Optimization principle, live chat software provider Velaro has announced an integration with online community platform Get Satisfaction . Through...

Personalized Customer Support on Facebook Through IVAs

As customer support becomes an increasing priority for online businesses in the age of social media, at least one company is pushing the bounds of virtual reality. VirtuOz , a provider of intelligent virtual agents (IVAs) for online...

Contact Zone Enhances Data Quality Management

A new open-source data integration software optimized for sophisticated contact data quality has been released by Melissa Data. Contact Zone’s approach to data quality incorporates a streamlined graphical user interface enabling...

Solving the Facebook Merchant Exodus

There seems to be a merchant exodus occurring on Facebook recently. Bloomberg’s Ashely Lutz wrote recently on the troubles of Gamestop, which opened a store in April 2010 only to shutter their f-commerce initiatives six months...

The Usual Suspects Lead Online Video Rankings

Comscore released data from its Video Metrix service showing that 181 million U.S. Internet users watched nearly 40 billion videos in January 2012. As you might imagine, the usual suspects round out the top few spots. Google Sites...

The High Cost of Low Website Performance

With technological progress also come greater expectations from users, and a new survey reveals that today’s consumers are frustrated by poor website performance and have even less tolerance for it than ever before. While almost...

New Backlink Analysis Tool from Searchmetrics

Search analytics software provider Searchmetrics has made an addition to its successful SEO + SEM and Social modules with the launch of a new backlinks analysis tool in open beta. The new Links module gives global marketers instant...

Here's What's Hot – 13 Super Startups to Watch

The Web world moves at a furious pace, and digital workers can miss the next big thing in the blink of an eye. Some emerging services such as Pinterest are fortunate enough to take center stage while other solutions of seemingly equal...

Selling on Twitter with Chirpify

Most Web workers will consider Twitter more of a social network than an e-commerce platform, but that’s exactly what Twitter might become as Chirpify launches this week. Once known as Sell Simply, Chirpify enables merchants ...

Heatmaps, Mouse Tracking and Recordings at SurveyGizmo

Online survey software solution SurveyGizmo and Clicktale , a provider of customer experience analytics solutions, have partnered to deliver an analytics toolset. The integration, which relies on ClickTale’s analytics technology...

The .ORG Registry Grows 10 Percent

The Public Internet Registry (PIR) – which manages the .ORG extension, this week released the results of its bi-annual domain name report. The world’s third-largest generic top-level domain saw growth in the second half...

360 Degree Analytics Come to Digital River Dashboards

It's a trend you're likely familiar with first hand - software vendors are increasingly (and rapidly) rolling out much more sophisticated analytics tools within their solutions. Digital River for example has just released 360...

Wordpress Wednesday: 7 New Plugins to Watch

Welcome to another edition of Website Magazine’s WordPress Wednesday! Every once in a while the editorial staff takes some time to explore plugins to help our readers add some useful - and sometimes neccessar - functionality...

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Protect Your Email Identity with Instant Alias

Email technology provider mxHero has released a new plugin that allows email users to define new email aliases on the fly, which increases security by preventing excessive proliferation of personal information. The plugin, called Instant...

Avalara Growth Comes from OEM Partnerships

Sales tax automation service Avalara announced that Cube Six, developers of enterprise management platform ServMan, has joined Avalara’s list of certified OEM partners Avalara has a long track record of using OEM’s (original...

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