--- title: Attensity Command Center for Voice of Customer description: What are your customers saying about your company right now? Most businesses (large and small) simpl... image: https://www.websitemagazine.com/hubfs/Imported_Blog_Media/attensity-mini-Jan-22-2023-11-41-10-3219-PM-1-1-1.png --- [Log In](https://www.websitemagazine.com/_hcms/mem/login) [Subscribe](https://websitemagazine.tradepub.com/free/w_webk05/prgm.cgi) [![Website Magazine Logo](https://www.websitemagazine.com/hs-fs/hubfs/gradient-regular@3x-1.png?width=586&height=145&name=gradient-regular@3x-1.png "Website Magazine Logo")](http://Website%20Services,%20Inc.) - [About](https://www.websitemagazine.com/about) - [FAQs](https://www.websitemagazine.com/about/faq) - [Advertise](https://www.websitemagazine.com/about/advertise) - [Editorial Staff](https://www.websitemagazine.com/about/editorial-publishing-staff) - [Resources](https://websitemagazine.tradepub.com) - [Newsletter](https://www.websitemagazine.com/newsletter-sign-up) - More - [Contact Us](https://www.websitemagazine.com/contact) [Log In](https://www.websitemagazine.com/_hcms/mem/login) [Subscribe](https://websitemagazine.tradepub.com/free/w_webk05/prgm.cgi) Search - [Latest](https://www.websitemagazine.com) - [Design](https://www.websitemagazine.com/web-design) - [Development](https://www.websitemagazine.com/web-development) - [SEO](https://www.websitemagazine.com/seo) - [Ecommerce](https://www.websitemagazine.com/ecommerce) - [Content](https://www.websitemagazine.com/content) - [Marketing](https://www.websitemagazine.com/marketing) - [Advertising](https://www.websitemagazine.com/advertising) - [Email](https://www.websitemagazine.com/email) - [Infographics](https://www.websitemagazine.com/infographics) - [View All Topics](https://www.websitemagazine.com/channels) # Attensity Command Center for Voice of Customer ![Pete Prestipino](https://www.websitemagazine.com/hubfs/Pete%20Prestipino.jpeg) [by Pete Prestipino](https://www.websitemagazine.com/ecommerce/author/pete-prestipino) 20 Jun, 2011 - - - [mailto:?Body=https://www.websitemagazine.com/ecommerce/attensity-command-center-for-voice-of-customer](mailto:?Body=https://www.websitemagazine.com/ecommerce/attensity-command-center-for-voice-of-customer) - Link Copied! ![Attensity Command Center for Voice of Customer](https://www.websitemagazine.com/hubfs/Imported_Blog_Media/attensity-mini-Jan-22-2023-11-41-10-3219-PM-1-1-1.png) **![](https://www.websitemagazine.com/hs-fs/hubfs/Imported_Blog_Media/attensity-mini-Jan-22-2023-11-41-10-8021-PM-1-1-1.png?width=48&height=48&name=attensity-mini-Jan-22-2023-11-41-10-8021-PM-1-1-1.png)What are your customers saying about your company right now? Most businesses (large and small) simply have no idea. Attensity hopes to change that. ** A provider of text analytics solutions for customer experience management (CEM), Attensity launched its Voice of Customer (VoC) Command Center today which enables executives to see the impact customer conversations are having on their brands across multiple online and social media channels in real-time.  The VoC Command Center is not your typical "social media monitoring" solution. Attensity keeps tabs on conversations occuring in over 75 million sources including Twitter (the full firehose), communities and forums powered by Lithium and Jive, customer surveys from Vovici and Allegiance, notes from internal CRM systems such as SAP and Oracle Siebel, contact center interactions such as emails and chat sessions, and even Web traffic reporting applications. The features don't stop there. The platform provides a way for brands to identify emerging threats (i.e. intent to churn, negative reviews and product and service issues), and opportunities - which is what most Web workers will find interesting. For example, the platform (as is the case with other systems) can also uncover opportunities such as customers who are ready to buy, looking for advice or asking for information.  "We are very excited to introduce the first Voice of the Customer Command Center powered by the world's most advanced text analytics engine," said Ian Bonner, CEO of Attensity. "We believe it sets a new benchmark for enterprises seeking to integrate the real-time voice of the customer into their business and improve the customer experience." ![Pete Prestipino](https://www.websitemagazine.com/hubfs/Pete%20Prestipino.jpeg) [Pete Prestipino](https://www.websitemagazine.com/ecommerce/author/pete-prestipino) Digital marketing executive with proven experience in all aspects of search engine optimization (SEO), performance-based advertising, consumer-generated/social media, email marketing, lead generation, Web design, usability, and analytics. - 20-year Internet marketing veteran, currently serving as the Digital Marketing Campaign Manager at Antenna Group (formerly Chicago Digital). - Former Editor-In-Chief of Website Magazine, and a regular speaker on Web technology digital marketing strategy - Author of several books on digital marketing Including Web 360: The Fundamentals of Web Success; Affiliate 360: The Fundamentals of Performance Marketing; Domains 360: The Fundamentals of Buying & Selling Domain Names, and SEO 360: The Fundamentals of Search Engine Optimization. - - - [mailto:peter@websitemagazine.com](mailto:peter@websitemagazine.com) #### Popular Post ### [The Impact of Late and Inaccurate Deliveries on Customer Loyalty ![The Impact of Late and Inaccurate Deliveries on Customer Loyalty](https://www.websitemagazine.com/hubfs/Imported_Blog_Media/package_delivery-1-1.jpg)](https://www.websitemagazine.com/ecommerce/the-impact-of-late-and-inaccurate-deliveries-on-customer-loyalty) ### [Top 50 Customer Relationship Management Solutions ![Top 50 Customer Relationship Management Solutions](https://www.websitemagazine.com/hubfs/Imported_Blog_Media/gradient-regular-logo-mark-Jan-22-2023-11-50-42-2994-PM-Apr-10-2023-01-15-57-0982-PM-2-2.png)](https://www.websitemagazine.com/ecommerce/top-50-customer-relationship-management-solutions) ### [Square Cash Now Available for Business Use ![Square Cash Now Available for Business Use](https://www.websitemagazine.com/hubfs/Imported_Blog_Media/squarecash-mini-Jan-22-2023-11-46-25-0939-PM-1-1-1.jpg)](https://www.websitemagazine.com/ecommerce/square-cash-now-available-for-business-use) #### Subscribe to Our Newsletter! 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All Rights Reserved - [Privacy Policy](https://www.websitemagazine.com/about/privacy) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Pete Prestipino", "url" : "https://www.websitemagazine.com/ecommerce/author/pete-prestipino" }, "dateModified" : "2023-05-01T20:31:56.732Z", "datePublished" : "2011-06-20T05:00:00.000Z", "headline" : "Attensity Command Center for Voice of Customer", "image" : [ "https://www.websitemagazine.com/hubfs/Imported_Blog_Media/attensity-mini-Jan-22-2023-11-41-10-3219-PM-1-1-1.png" ], "mainEntityOfPage" : { "@id" : "https://www.websitemagazine.com/ecommerce/attensity-command-center-for-voice-of-customer", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.websitemagazine.com/hubfs/gradient-regular@3x-1.png" }, "name" : "Website Services, Inc." } } ``` ```json { "@context" : "https://schema.org", "@type" : "NewsArticle", "author" : [ { "@type" : "Person", "name" : "Pete Prestipino" } ], "headline" : "Attensity Command Center for Voice of Customer", "publisher" : { "name" : "Website Magazine", "url" : "https://www.websitemagazine.com/" } } ```