--- title: eBay Leads the Way in Customer Dissatisfaction with Ecommerce description: According to ForeSee's American Customer Satisfaction Index, customer satisfaction with ecommerce h... image: https://www.websitemagazine.com/hubfs/Imported_Blog_Media/ebay-logo-Jan-22-2023-11-49-11-9055-PM-1-1-1.png --- [Log In](https://www.websitemagazine.com/_hcms/mem/login) [Subscribe](https://websitemagazine.tradepub.com/free/w_webk05/prgm.cgi) [![Website Magazine Logo](https://www.websitemagazine.com/hs-fs/hubfs/gradient-regular@3x-1.png?width=586&height=145&name=gradient-regular@3x-1.png "Website Magazine Logo")](http://Website%20Services,%20Inc.) - [About](https://www.websitemagazine.com/about) - [FAQs](https://www.websitemagazine.com/about/faq) - [Advertise](https://www.websitemagazine.com/about/advertise) - [Editorial Staff](https://www.websitemagazine.com/about/editorial-publishing-staff) - [Resources](https://websitemagazine.tradepub.com) - [Newsletter](https://www.websitemagazine.com/newsletter-sign-up) - More - [Contact Us](https://www.websitemagazine.com/contact) [Log In](https://www.websitemagazine.com/_hcms/mem/login) [Subscribe](https://websitemagazine.tradepub.com/free/w_webk05/prgm.cgi) Search - [Latest](https://www.websitemagazine.com) - [Design](https://www.websitemagazine.com/web-design) - [Development](https://www.websitemagazine.com/web-development) - [SEO](https://www.websitemagazine.com/seo) - [Ecommerce](https://www.websitemagazine.com/ecommerce) - [Content](https://www.websitemagazine.com/content) - [Marketing](https://www.websitemagazine.com/marketing) - [Advertising](https://www.websitemagazine.com/advertising) - [Email](https://www.websitemagazine.com/email) - [Infographics](https://www.websitemagazine.com/infographics) - [View All Topics](https://www.websitemagazine.com/channels) # eBay Leads the Way in Customer Dissatisfaction with Ecommerce ![Michael Phillips](https://www.websitemagazine.com/hubfs/Michael%20Phillips.jpeg) [by Michael Phillips](https://www.websitemagazine.com/ecommerce/author/michael-phillips) 18 Feb, 2009 - - - [mailto:?Body=https://www.websitemagazine.com/ecommerce/ebay-leads-the-way-in-customer-dissatisfaction-with-ecommerce](mailto:?Body=https://www.websitemagazine.com/ecommerce/ebay-leads-the-way-in-customer-dissatisfaction-with-ecommerce) - Link Copied! ![eBay Leads the Way in Customer Dissatisfaction with Ecommerce](https://www.websitemagazine.com/hubfs/Imported_Blog_Media/ebay-logo-Jan-22-2023-11-49-11-9055-PM-1-1-1.png) ![](https://www.websitemagazine.com/hs-fs/hubfs/Imported_Blog_Media/ebay-Jan-22-2023-11-49-11-4657-PM-1-1-1.jpg?width=124&height=59&name=ebay-Jan-22-2023-11-49-11-4657-PM-1-1-1.jpg)According to ForeSee's [American Customer Satisfaction Index](https://www.foreseeresults.com/Form_Ecommerce_Feb09.html), customer satisfaction with ecommerce has fallen for the first time in three years. No surprise, given the overall state of the economy. But the biggest loser is eBay. They dropped 4 percent to a score of 78 in the index. "eBay is the only e-retail company measured by the ACSI to have lower satisfaction now than it did when it was first measured nine years ago, and that should be reason for concern," said Larry Freed, CEO of ForeSee Results. "It isn't keeping pace with the competition, and its revenues and stock price have followed suit." It's clear that eBay isn't what it used to be. Not only are consumers taking their business elsewhere, but so are retailers. Website Magazine highlights some solid alternatives to eBay in our April edition, part of our new [professional-level subscriptions](https://www.websitemagazine.com/subscribe). ![Michael Phillips](https://www.websitemagazine.com/hubfs/Michael%20Phillips.jpeg) [Michael Phillips](https://www.websitemagazine.com/ecommerce/author/michael-phillips) Masson specializes in helping brands articulate their purpose and communicate their value—through naming, campaigns, pitch decks, copy, video, and multi-platform, targeted content series. - - - - [mailto:michael.phillips@websitemagazine.com](mailto:michael.phillips@websitemagazine.com) #### Popular Post ### [The Impact of Late and Inaccurate Deliveries on Customer Loyalty ![The Impact of Late and Inaccurate Deliveries on Customer Loyalty](https://www.websitemagazine.com/hubfs/Imported_Blog_Media/package_delivery-1-1.jpg)](https://www.websitemagazine.com/ecommerce/the-impact-of-late-and-inaccurate-deliveries-on-customer-loyalty) ### [Top 50 Customer Relationship Management Solutions ![Top 50 Customer Relationship Management Solutions](https://www.websitemagazine.com/hubfs/Imported_Blog_Media/gradient-regular-logo-mark-Jan-22-2023-11-50-42-2994-PM-Apr-10-2023-01-15-57-0982-PM-2-2.png)](https://www.websitemagazine.com/ecommerce/top-50-customer-relationship-management-solutions) ### [Square Cash Now Available for Business Use ![Square Cash Now Available for Business Use](https://www.websitemagazine.com/hubfs/Imported_Blog_Media/squarecash-mini-Jan-22-2023-11-46-25-0939-PM-1-1-1.jpg)](https://www.websitemagazine.com/ecommerce/square-cash-now-available-for-business-use) #### Subscribe to Our Newsletter! 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All Rights Reserved - [Privacy Policy](https://www.websitemagazine.com/about/privacy) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Michael Phillips", "url" : "https://www.websitemagazine.com/ecommerce/author/michael-phillips" }, "dateModified" : "2023-05-01T20:26:28.008Z", "datePublished" : "2009-02-18T06:00:00.000Z", "headline" : "eBay Leads the Way in Customer Dissatisfaction with Ecommerce", "image" : [ "https://www.websitemagazine.com/hubfs/Imported_Blog_Media/ebay-logo-Jan-22-2023-11-49-11-9055-PM-1-1-1.png" ], "mainEntityOfPage" : { "@id" : "https://www.websitemagazine.com/ecommerce/ebay-leads-the-way-in-customer-dissatisfaction-with-ecommerce", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.websitemagazine.com/hubfs/gradient-regular@3x-1.png" }, "name" : "Website Services, Inc." } } ``` ```json { "@context" : "https://schema.org", "@type" : "NewsArticle", "author" : [ { "@type" : "Person", "name" : "Michael Phillips" } ], "headline" : "eBay Leads the Way in Customer Dissatisfaction with Ecommerce", "publisher" : { "name" : "Website Magazine", "url" : "https://www.websitemagazine.com/" } } ```