--- title: SYKES Offers On-Site, Interactive Customer Assistance description: In late August, Website Magazine reported on survey results from Harris Interactive and IMShopping w... image: https://www.websitemagazine.com/hubfs/Imported_Blog_Media/sykes-3-1-1-1.jpg --- [Log In](https://www.websitemagazine.com/_hcms/mem/login) [Subscribe](https://websitemagazine.tradepub.com/free/w_webk05/prgm.cgi) [![Website Magazine Logo](https://www.websitemagazine.com/hs-fs/hubfs/gradient-regular@3x-1.png?width=586&height=145&name=gradient-regular@3x-1.png "Website Magazine Logo")](http://Website%20Services,%20Inc.) - [About](https://www.websitemagazine.com/about) - [FAQs](https://www.websitemagazine.com/about/faq) - [Advertise](https://www.websitemagazine.com/about/advertise) - [Editorial Staff](https://www.websitemagazine.com/about/editorial-publishing-staff) - [Resources](https://websitemagazine.tradepub.com) - [Newsletter](https://www.websitemagazine.com/newsletter-sign-up) - More - [Contact Us](https://www.websitemagazine.com/contact) [Log In](https://www.websitemagazine.com/_hcms/mem/login) [Subscribe](https://websitemagazine.tradepub.com/free/w_webk05/prgm.cgi) Search - [Latest](https://www.websitemagazine.com) - [Design](https://www.websitemagazine.com/web-design) - [Development](https://www.websitemagazine.com/web-development) - [SEO](https://www.websitemagazine.com/seo) - [Ecommerce](https://www.websitemagazine.com/ecommerce) - [Content](https://www.websitemagazine.com/content) - [Marketing](https://www.websitemagazine.com/marketing) - [Advertising](https://www.websitemagazine.com/advertising) - [Email](https://www.websitemagazine.com/email) - [Infographics](https://www.websitemagazine.com/infographics) - [View All Topics](https://www.websitemagazine.com/channels) # SYKES Offers On-Site, Interactive Customer Assistance ![Maureen Alley](https://www.websitemagazine.com/hubfs/Author%20Photos/Maureen%20Alley.jpg) [by Maureen Alley](https://www.websitemagazine.com/ecommerce/author/maureen-alley) 22 Sep, 2009 - - - [mailto:?Body=https://www.websitemagazine.com/ecommerce/sykes-offers-on-site-interactive-customer-assistance](mailto:?Body=https://www.websitemagazine.com/ecommerce/sykes-offers-on-site-interactive-customer-assistance) - Link Copied! ![SYKES Offers On-Site, Interactive Customer Assistance](https://www.websitemagazine.com/hubfs/Imported_Blog_Media/sykes-3-1-1-1.jpg) In late August, [Website Magazine reported](https://www.websitemagazine.com/blog/online-shoppers-want-help-making-decisions) on survey results from Harris Interactive and IMShopping which showed ecommerce consumers want the same customer assistance they receive at brick-and-mortar locations. One company that is assisting website professionals offer online customer assistance is [SYKES](https://sykes.com). This company offers an ePersonal Advisor channel that offers customers human interaction on-site. According to the company, advisors can invite customers into a conversation to answer questions about a particular product, or help them better understand a service offering. SYKES' agents are educated in many different platforms in order to provide your customers with accurate assistance. In addition, the company says that by offering client-specific programs, its agents get even more familiar with your company and industry. As more consumers demand more personalized, instant interaction from their online experiences, more sites will need to offer these types of functionalities. And by offering these types of communication tools to your customers, you can increase your conversion rates tremendously. *What kinds of customer assistance do you provide your visitors?* ![Maureen Alley](https://www.websitemagazine.com/hubfs/Author%20Photos/Maureen%20Alley.jpg) [Maureen Alley](https://www.websitemagazine.com/ecommerce/author/maureen-alley) Maureen Alley, Communications Director for Wisconsin Youth Company, has 18 years of experience in content development ranging from trade magazine editor to public relations and content marketing. She has taught journalism and writing courses at Madison College and Marian University. Maureen holds a Master's of Science in Journalism from Roosevelt University in Chicago, and Bachelor of Arts in English and Writing from the University of Wisconsin - Stevens Point in Stevens Point, Wisconsin. - - #### Popular Post ### [The Impact of Late and Inaccurate Deliveries on Customer Loyalty ![The Impact of Late and Inaccurate Deliveries on Customer Loyalty](https://www.websitemagazine.com/hubfs/Imported_Blog_Media/package_delivery-1-1.jpg)](https://www.websitemagazine.com/ecommerce/the-impact-of-late-and-inaccurate-deliveries-on-customer-loyalty) ### [Top 50 Customer Relationship Management Solutions ![Top 50 Customer Relationship Management Solutions](https://www.websitemagazine.com/hubfs/Imported_Blog_Media/gradient-regular-logo-mark-Jan-22-2023-11-50-42-2994-PM-Apr-10-2023-01-15-57-0982-PM-2-2.png)](https://www.websitemagazine.com/ecommerce/top-50-customer-relationship-management-solutions) ### [Square Cash Now Available for Business Use ![Square Cash Now Available for Business Use](https://www.websitemagazine.com/hubfs/Imported_Blog_Media/squarecash-mini-Jan-22-2023-11-46-25-0939-PM-1-1-1.jpg)](https://www.websitemagazine.com/ecommerce/square-cash-now-available-for-business-use) #### Subscribe to Our Newsletter! 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All Rights Reserved - [Privacy Policy](https://www.websitemagazine.com/about/privacy) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Maureen Alley", "url" : "https://www.websitemagazine.com/ecommerce/author/maureen-alley" }, "dateModified" : "2023-05-01T20:32:06.779Z", "datePublished" : "2009-09-22T05:00:00.000Z", "headline" : "SYKES Offers On-Site, Interactive Customer Assistance", "image" : [ "https://www.websitemagazine.com/hubfs/Imported_Blog_Media/sykes-3-1-1-1.jpg" ], "mainEntityOfPage" : { "@id" : "https://www.websitemagazine.com/ecommerce/sykes-offers-on-site-interactive-customer-assistance", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.websitemagazine.com/hubfs/gradient-regular@3x-1.png" }, "name" : "Website Services, Inc." } } ``` ```json { "@context" : "https://schema.org", "@type" : "NewsArticle", "author" : [ { "@type" : "Person", "name" : "Maureen Alley" } ], "headline" : "SYKES Offers On-Site, Interactive Customer Assistance", "publisher" : { "name" : "Website Magazine", "url" : "https://www.websitemagazine.com/" } } ```