---
title: Email Segmentation for Retailers
description: Email segmentation is clearly one of the most powerful tactics available to marketers today. For ret...
image: https://www.websitemagazine.com/hubfs/Imported_Blog_Media/gradient-regular-logo-mark-Jan-22-2023-11-46-20-2913-PM-Apr-10-2023-01-09-25-1693-PM-Apr-25-2023-03-03-01-9273-AM-May-01-2023-09-20-20-0342-PM.png
---

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# Email Segmentation for Retailers

![Peter Devereaux](https://www.websitemagazine.com/hubfs/Peter_Devereaux.png)

[by Peter Devereaux](https://www.websitemagazine.com/email/author/peter-devereaux) 11 Feb, 2013

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Email segmentation is clearly one of the most powerful tactics available to marketers today. For retailers however, it's proving an absoutely essential practice - those that do, perform well, And those that avoid the practice, simply don't. Website Magazine asked Richard Turcott, CEO of [Mill33](https://www.mill33.com/) about the role that segmentation plays in the success of email marketing campaigns for merchants in the competitive ecommerce landscape today.

### [**RT:** Typical barriers to entry include easy list query and segmentation tools.](:%20Why%20should%20Internet%20retailers%20in%20particular%20more%20fully%20explore%20the%20use%20of%20email%20list%20segmentation?%3C/h3%3E%20%3Cp%3E%3Cstrong%3ERT:%3C/strong%3E%20Blanketing%20your%20list%20with%20the%20same%20message%20will%20not%20be%20as%20effective%20as%20sending%20segmented%20cohorts%20in%20your%20list%20a%20targeted%20email%20that%20speaks%20to%20their%20specific%20pain%20points,%20wants%20and%20needs. %3Cbr%20/%3E%3Cbr%20/%3E%20By%20segmenting%20your%20list%20you%20can%20enjoy%20significantly%20higher%20in-box%20delivery%20rates,%20open%20and%20click%20thru%20rates.%20Segmentation%20offers%20marketers%20the%20ability%20to%20more%20effectively%20deliver%20the%20right%20message%20to%20the%20right%20person%20at%20the%20right%20time.%20 Fundamental%20examples%20include%20creating%20different%20distribution%20lists%20for%20prospects%20and%20customers,%20or%20creating%20segmented%20lists%20based%20on%20the%20self-declared%20interests%20of%20your%20prospects%20and%20customers.%20%20%3Ch3%3E%3Ca%20href=)

### [:%20Why%20should%20Internet%20retailers%20in%20particular%20more%20fully%20explore%20the%20use%20of%20email%20list%20segmentation?</h3>%20<p><strong>RT:</strong>%20Blanketing%20your%20list%20with%20the%20same%20message%20will%20not%20be%20as%20effective%20as%20sending%20segmented%20cohorts%20in%20your%20list%20a%20targeted%20email%20that%20speaks%20to%20their%20specific%20pain%20points,%20wants%20and%20needs. <br%20/><br%20/>%20By%20segmenting%20your%20list%20you%20can%20enjoy%20significantly%20higher%20in-box%20delivery%20rates,%20open%20and%20click%20thru%20rates.%20Segmentation%20offers%20marketers%20the%20ability%20to%20more%20effectively%20deliver%20the%20right%20message%20to%20the%20right%20person%20at%20the%20right%20time.%20 Fundamental%20examples%20include%20creating%20different%20distribution%20lists%20for%20prospects%20and%20customers,%20or%20creating%20segmented%20lists%20based%20on%20the%20self-declared%20interests%20of%20your%20prospects%20and%20customers.%20%20<h3><a%20href=](:%20Why%20should%20Internet%20retailers%20in%20particular%20more%20fully%20explore%20the%20use%20of%20email%20list%20segmentation?%3C/h3%3E%20%3Cp%3E%3Cstrong%3ERT:%3C/strong%3E%20Blanketing%20your%20list%20with%20the%20same%20message%20will%20not%20be%20as%20effective%20as%20sending%20segmented%20cohorts%20in%20your%20list%20a%20targeted%20email%20that%20speaks%20to%20their%20specific%20pain%20points,%20wants%20and%20needs. %3Cbr%20/%3E%3Cbr%20/%3E%20By%20segmenting%20your%20list%20you%20can%20enjoy%20significantly%20higher%20in-box%20delivery%20rates,%20open%20and%20click%20thru%20rates.%20Segmentation%20offers%20marketers%20the%20ability%20to%20more%20effectively%20deliver%20the%20right%20message%20to%20the%20right%20person%20at%20the%20right%20time.%20 Fundamental%20examples%20include%20creating%20different%20distribution%20lists%20for%20prospects%20and%20customers,%20or%20creating%20segmented%20lists%20based%20on%20the%20self-declared%20interests%20of%20your%20prospects%20and%20customers.%20%20%3Ch3%3E%3Ca%20href=) ### [**RT:** Your "communication style" includes, among other things, the tone of your brand.  I do not advocate using different communications styles across your segments - especially if your number of segments grows and becomes more sophisticated.  Part of the "art" of marketing is maintaining your brand identity as you speak to your segments in a way that engages them with compelling copy, creative and offers.](:%20What%20are%20some%20effective%20ways%20for%20Internet%20retailers%20to%20segment%20their%20list?%20Are%20RFM%20metrics%20dated?%3C/h3%3E%20%3Cp%3E%3Cstrong%3ERT:%3C/strong%3E%20There%20are%20myriad%20ways%20to%20score%20and%20segment%20your%20database.%20I%20am%20still%20a%20big%20believer%20in%20R.F.M.%20scoring.%20Done%20properly,%20this%20scoring%20methodology%20gives%20direct%20response%20marketers%20an%20effective%20tool%20for%20visualizing%20segments,%20building%20A/B%20tests,%20and%20developing%20relevant%20offers%20and%20cross%20promotions.%20 R.F.M.,%20however,%20does%20not%20contemplate%20product%20SKUs.%20 Product%20SKU%20shopping%20and%20purchase%20information%20can%20be%20a%20good%20predictor%20of%20future%20consumption%20behavior%20as%20well.%20 I%20recommend%20R.F.M.%20scoring%20as%20a%20cornerstone%20for%20your%20segmentation%20efforts.%20 Other%20purchase%20and%20shopping%20data%20should%20also%20be%20considered%20when%20building%20your%20segments.%20%20%3Ch3%3E%3Ca%20href=)

![Peter Devereaux](https://www.websitemagazine.com/hubfs/Peter_Devereaux.png)

[Peter Devereaux](https://www.websitemagazine.com/email/author/peter-devereaux)

As the Editor-in-Chief of Website Magazine and President of Website Services, Peter has established himself as a prominent figure in the digital marketing industry. With a wealth of experience and knowledge, Peter has been a driving force in shaping the landscape of digital marketing. His leadership in creating innovative and targeted marketing campaigns has helped numerous businesses achieve their revenue growth goals. Under his direction, Website Magazine has become a trusted source of information and insights for digital marketers worldwide. As President of Website Services, Peter oversees a team of talented professionals who specialize in SEO/SEM, email marketing, social media, and digital advertising. Through his hands-on approach, he ensures that his team delivers exceptional results to their clients. With a passion for digital marketing, Peter is committed to staying up-to-date with the latest industry trends and technologies, making him a sought-after thought leader in the field.

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