• E-commerce Express

Online Reputation Management: Past, Present and Predictions

By Amberly Dressler

Website Magazine interviews Chatmeter founder and CEO.

• Infographics

Content Performance By Industry (INFOGRAPHIC)

By Website Magazine

Find out which industries have the best content marketing practices.

• Issue Specials

Ticketing & Texts: Customer Service Tech for Today

By Amberly Dressler

The Web affords many opportunities to improve customer support.

General Data Protection in Focus

If yours is an enterprise that puts its customers and those customers' security first, the GDPR won’t require dramatic shifts in data management.

• Issue Specials

Choice & Context in Digital Customer Service

By Amberly Dressler

Successful companies are meeting customers where they are, to the tune of better retention and revenues.

• Movers and Shakers

Keeping Employees & Yourself Motivated During Summer Months

By Amberly Dressler

Whether it's a slow period or not, productivity can dip during summer months.

• Email Experience

Simplifying Email Governance Practices

By Ana Parker

mxHero is expanding its integration with Box to extend the security and compliance capabilities of the Box Governance solution to email content.

• Social Media Mavens
• E-commerce Express

Proof Social Commerce IS Happening

By Jessie Moore

While social commerce seems to have been lost in the abyss of digital marketing trends, there are reasons to believe it will resurface.

• Software Everywhere

App Intelligence: Intent & Sentiment Analysis with Salesforces' Einstein

By Damian Sillard

Salesforce has launched several tools through its Einstein Platform that will enable developers to add intelligence to apps built on the platform.

• Issue Specials

Stat Watch: Social Media’s Impact on Customer Service

By Website Magazine Staff

Facebook is forcing brands’ digital hands when it comes to app-based customer service thanks to some recent innovations.