On-site videos deliver brand awareness and engagement, but what is most appealing to companies is the performance and financial impact videos are generating, specifically conversions and revenue.
That's according to SundaySky, the creator of SmartVideo (a personalized, real-time video experience). The company recently published its 2012 State of Online Video report, which captures and analyzes the current trends in online video including consumption, personalization, advertising, retail, mobile and 2013 predictions.
Highlights of the report include:
- Personally relevant video: While the average email click-through rate is 5.4 percent, Forrester confirms email with video increases this rate 11-16 percent
- Video advertising market growth: Forrester predicts the online video spend will grow 26 percent each year
- Mobile video: 33 percent of marketers could use mobile video to replace the traditional 30-second spot
- Online retail: The number of online retailers that feature videos on their websites is up 200 percent from last year
Also interesting to note, is video's impact on email. The report indicates that the average text email open rate is 11 to 22 percent, but when you add 'video' to the subject line of marketing-related emails, open rates rise up to 30 percent.
SundaySky data also reveals that when customer emails contain video content that is personally relevant to the recipient, such as a bill, statement or account status - open rates jump to 40-60 percent. Furthermore, the click-to-play rate for personalized video ranges from 80 to 99 percent.
Personalized content clearly goes a long way in driving deeper levels of customer engagement.
"We all, as consumers, want to be treated like individuals more and more," said Sears CTO Dr. Phil Shelley. "We want to personalize engagement, including real-time offers and rewards."
In addition to using SundaySky's Smart Video product for showcasing products, Sears also leverages a big data program to drive customer loyalty.
Other retailers have also seen video's impact on their bottom line. In fact, 48 of the top 50 online retailers feature videos on their website. This is a 200 percent increase from 2011. Higher conversion rates are likely the reason.
"Five percent of consumers who get to the configuration stage and view one of these videos makes a purchase, tripling the conversion rate from before we implemented," said Lewis Broadnax, Executive Director, Web Sales & Marketing, Lenovo.
Looking forward to 2013, SundaySky predicts the C-suite enhancing customer experience and engagement strategies with smarter applications of videos. Naturally, the company also anticipates the continued rapid growth of digital and mobile video consumption and ad views.
Head of analyst relations, public relations, customer advocacy (People Heroes), customer community, content marketing (full funnel/lifecycle), content operations and optimization, reputation management and social media. Leads a team of nine superstars to exceed our goals multi-fold.