---
title: Website Magazine Interview Exclusive - Managing Redesign
description: We spoke with Pinckney Hugo Group's Executive Vice President Aaron Hugo and Senior Interacti...
image: https://www.websitemagazine.com/hubfs/Imported_Blog_Media/gradient-regular-logo-mark-Jan-23-2023-02-16-08-6449-PM-Apr-10-2023-02-12-54-4429-PM-Apr-25-2023-04-00-11-0245-AM-May-01-2023-10-36-44-2646-PM.png
---

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# Website Magazine Interview Exclusive - Managing Redesign

![Peter Devereaux](https://www.websitemagazine.com/hubfs/Peter_Devereaux.png)

[by Peter Devereaux](https://www.websitemagazine.com/web-design/author/peter-devereaux) 23 Mar, 2010

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 We spoke with Pinckney Hugo Group's Executive Vice President Aaron Hugo and Senior Interactive Designer Adam Jwaskiewics to get their opinions on website redesign - the criteria, processes and objectives. Pinckney Hugo Group is a full-service marketing firm that offers traditional services such as print, radio and television, as well as interactive services.

**[AH: Right now, over the past year-plus, it's complete redesigns. What we're really seeing is clients asking us to help lead them through a navigation planning process. It's about really understanding the way a customer would logically go through their site. What are the most important functions and features of their site? AJ: The nature in which people use websites has changed in the last 10 years, such as social media aspects, sharing, and posting. With most clients that we're seeing, they realize design is more than a pretty picture on a home page. People are really using the Web differently. So, clients understand a lot of planning has to happen before developing.](:%20How%20long,%20typically,%20is%20it%20until%20a%20redesign%20is%20needed?%20%3C/b%3E%3Cbr%20/%3E%3Cbr%20/%3E%20AH:%20If%20something%20has%20changed%20in%20the%20brand,%20if%20there's%20new%20positioning%20or%20a%20new%20message;%20that%20usually%20forces%20a%20Web%20redesign.%20But%20in%20a%20lot%20of%20cases%20it's%20every%20three%20years,%20depending%20on%20the%20industry.%20%3Cbr%20/%3E%3Cbr%20/%3E%20AJ:%20If%20you're%20not%20doing%20a%20little%20each%20day%20or%20each%20month,%20you're%20falling%20behind%20quickly.%20%3Cbr%20/%3E%3Cbr%20/%3E%20%3Cb%3E%3Ca%20href=)**[:What%20are%20some%20common%20redesign%20mistakes?%20</b><br%20/><br%20/>%20AH:Everybody%20reads%20just%20enough%20to%20be%20dangerous.%20They're%20reading%20about%20FLASH,%20color%20theory,%20whatever.%20They%20don't%20truly%20do%20the%20planning%20in%20the%20beginning.%20We've%20never%20walked%20into%20a%20meeting%20where%20a%20client%20showed%20us%20analytics%20and%20gave%20us%20direction%20to%20a%20redesign.%20It's%20one%20of%20the%20first%20things%20we%20want%20to%20ask%20them%20-%20what's%20most%20needed?%20<br%20/><br%20/>%20AJ:%20A%20lot%20of%20times%20clients%20are%20too%20close%20to%20their%20products%20or%20services.%20They%20overcomplicate%20things.%20A%20client%20needs%20to%20take%20a%20step%20back,%20and%20that's%20a%20good%20reason%20to%20hire%20an%20agency.%20<br%20/><br%20/>%20<b><a%20href=](:What%20are%20some%20common%20redesign%20mistakes?%20%3C/b%3E%3Cbr%20/%3E%3Cbr%20/%3E%20AH:Everybody%20reads%20just%20enough%20to%20be%20dangerous.%20They're%20reading%20about%20FLASH,%20color%20theory,%20whatever.%20They%20don't%20truly%20do%20the%20planning%20in%20the%20beginning.%20We've%20never%20walked%20into%20a%20meeting%20where%20a%20client%20showed%20us%20analytics%20and%20gave%20us%20direction%20to%20a%20redesign.%20It's%20one%20of%20the%20first%20things%20we%20want%20to%20ask%20them%20-%20what's%20most%20needed?%20%3Cbr%20/%3E%3Cbr%20/%3E%20AJ:%20A%20lot%20of%20times%20clients%20are%20too%20close%20to%20their%20products%20or%20services.%20They%20overcomplicate%20things.%20A%20client%20needs%20to%20take%20a%20step%20back,%20and%20that's%20a%20good%20reason%20to%20hire%20an%20agency.%20%3Cbr%20/%3E%3Cbr%20/%3E%20%3Cb%3E%3Ca%20href=)**  
 AH: A lot has to do with how flexible a company is. How well will you hold my hand through this process? If we need to make changes in the end, if we need to relearn something, will you be there to help us? Halfway through the process, if we need to change, how well can that be accommodated, and is there an upcharge?

 AJ: I believe a client should be able to ask their partner to lead them through the process. Garbage-in-garbage-out needs to be eliminated.**

![Peter Devereaux](https://www.websitemagazine.com/hubfs/Peter_Devereaux.png)

[Peter Devereaux](https://www.websitemagazine.com/web-design/author/peter-devereaux)

As the Editor-in-Chief of Website Magazine and President of Website Services, Peter has established himself as a prominent figure in the digital marketing industry. With a wealth of experience and knowledge, Peter has been a driving force in shaping the landscape of digital marketing. His leadership in creating innovative and targeted marketing campaigns has helped numerous businesses achieve their revenue growth goals. Under his direction, Website Magazine has become a trusted source of information and insights for digital marketers worldwide. As President of Website Services, Peter oversees a team of talented professionals who specialize in SEO/SEM, email marketing, social media, and digital advertising. Through his hands-on approach, he ensures that his team delivers exceptional results to their clients. With a passion for digital marketing, Peter is committed to staying up-to-date with the latest industry trends and technologies, making him a sought-after thought leader in the field.

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