Late and inaccurate retail deliveries have a significant impact on consumer loyalty according to a new study from Voxware.
The study, which surveyed 500 consumers on their expectations for delivery of items they purchase online or by phone, found that 69 percent of respondents are much less or less likely to shop with a retailer in the future if an item they purchased is not delivered within two days of the date promised.
Moreover, 16 percent of respondents will abandon shopping with a retailer altogether if they receive an incorrect delivery just one time, and 14 percent will do so if they receive a late delivery just one time.
Other noteworthy data found that 86 percent of respondents claim that their expectations for correct and on-time delivery for items that they purchase online or by phone are unsurprisingly higher during the holiday season. Additionally, the majority of consumers still expect delivery within three to six days when retailers are providing free shipping, with 45 percent expecting their holiday purchase to be delivered within 4-5 days and 36 percent expecting their holiday purchase to be delivered within 5-6 days.
"As desktop, tablet, and mobile shopping continue to rise, so do consumer expectations for speedy, accurate delivery," said Keith Phillips, President and CEO, Voxware. "Retailers cannot afford to deliver products later than their promised delivery date, or send incorrect items altogether -not even once. These results prove that any inaccuracies or slight delays customers experience will result in a loss of brand loyalty across all of a retailer's channels and therefore severely impact bottom lines.
That's why it's essential for retailers to modernize their warehouses with technology that enables them to successfully address new omnichannel demands. Most inefficiencies and errors occurring in the supply chain happen at the moment of order selection in the warehouse. By optimizing the supply chain at the beginning, in the warehouse, retailers can provide a better customer experience that keeps customers happy and coming back.
Ensuring that ecommerce orders are delivered on time is crucial for maintaining customer satisfaction and building a positive reputation for your business. Here are some steps you can take to ensure timely delivery of ecommerce orders:
Choose Reliable Shipping Carriers: Choose shipping carriers that have a good reputation for on-time delivery and have a strong track record of delivering packages in a timely manner.
By taking these steps, you can help to ensure that your ecommerce orders are delivered on time and that your customers are satisfied with the level of service you provide.
Improving order picking accuracy is a crucial part of any efficient warehouse operation, as it helps to reduce errors, minimize costs, and increase customer satisfaction. Here are some tools and equipment that can help you improve order-picking accuracy in your warehouse:
These tools and equipment can help to improve order-picking accuracy in your warehouse and enhance the overall efficiency of your operations. However, it is important to carefully consider your specific requirements and choose the tools and equipment that best suit your needs.
"Scheduled Delivery Pending" is a tracking status that is commonly used by shipping companies to indicate that a shipment has been scheduled for delivery on a specific date, but has not yet been delivered. It means that the package is on its way and expected to arrive on the scheduled delivery date.
"Awaiting Delivery Scan" is another common tracking status that indicates that a package has been shipped and is in the possession of the shipping carrier, but has not yet been scanned at the delivery location. This could mean that the package is still in transit or waiting to be sorted and processed for delivery.
Other tracking statuses you may encounter while tracking your shipment include:
These are some of the most common tracking statuses you may encounter while tracking your shipment. It is important to note that different shipping carriers may use different terminology to describe the same status, so it's a good idea to check the carrier's website or contact their customer service for more information.
In 2023, the leading ecommerce shipping and order management systems are likely to include a mix of established players and newer, more innovative solutions. Some of the most popular systems in this category include:
These are just a few examples of the many ecommerce shipping and order management systems available today. The best system for your business will depend on your specific needs and requirements, as well as your budget and technical capabilities.
In conclusion, the delivery of ecommerce orders is a critical aspect of running an online business. On-time delivery rates can impact customer satisfaction and loyalty, as well as overall business performance. To ensure on-time delivery, ecommerce businesses should choose a carrier that is reliable and offers a range of shipping options, use tools and equipment to improve order-picking accuracy, and implement best practices for order management.