Retail Email Subscription Benchmark Study
The Email Experience Council (EEC) announced the release of its third annual “Retail Email Subscription Benchmark Study.”
The report examined the opt-in practices of 120 of the top online retailers and found there is a clear trend toward richer subscription processes. The study also found that retailers are putting more focus on list hygiene. Thirty-eight percent of retailers ask subscribers to confirm their email address by re-entering it, up from 27% last year. Also, 5% of retailers now use a confirmed (double) opt-in process, up from 3% last year, which improves list quality. Other findings from the Retail Email Subscription Benchmark Study include:
- After falling from 27% in 2006 to 8% last year, the percentage of retailers using sign-up incentives rebounded to 13% this year, despite growing concerns about the quality of subscribers that are attracted by sweepstakes and other incentives.
- Despite quicker subscription fulfillments overall, 29% of retailers took 15 days or longer to honor opt-ins or failed to honor them all together. That figure was the same as last year.