--- title: Escalating Support Issues to Zendesk with Vanilla Forums Integration description: Enterprises using popular forum software Vanilla Forums will be able to escalate support issues to a... image: https://www.websitemagazine.com/hubfs/Imported_Blog_Media/vanilla-3-1-1-1.jpg --- [Log In](https://www.websitemagazine.com/_hcms/mem/login) [Subscribe](https://websitemagazine.tradepub.com/free/w_webk05/prgm.cgi) [![Website Magazine Logo](https://www.websitemagazine.com/hs-fs/hubfs/gradient-regular@3x-1.png?width=586&height=145&name=gradient-regular@3x-1.png "Website Magazine Logo")](http://Website%20Services,%20Inc.) - [About](https://www.websitemagazine.com/about) - [FAQs](https://www.websitemagazine.com/about/faq) - [Advertise](https://www.websitemagazine.com/about/advertise) - [Editorial Staff](https://www.websitemagazine.com/about/editorial-publishing-staff) - [Resources](https://websitemagazine.tradepub.com) - [Newsletter](https://www.websitemagazine.com/newsletter-sign-up) - More - [Contact Us](https://www.websitemagazine.com/contact) [Log In](https://www.websitemagazine.com/_hcms/mem/login) [Subscribe](https://websitemagazine.tradepub.com/free/w_webk05/prgm.cgi) Search - [Latest](https://www.websitemagazine.com) - [Design](https://www.websitemagazine.com/web-design) - [Development](https://www.websitemagazine.com/web-development) - [SEO](https://www.websitemagazine.com/seo) - [Ecommerce](https://www.websitemagazine.com/ecommerce) - [Content](https://www.websitemagazine.com/content) - [Marketing](https://www.websitemagazine.com/marketing) - [Advertising](https://www.websitemagazine.com/advertising) - [Email](https://www.websitemagazine.com/email) - [Infographics](https://www.websitemagazine.com/infographics) - [View All Topics](https://www.websitemagazine.com/channels) # Escalating Support Issues to Zendesk with Vanilla Forums Integration ![Pete Prestipino](https://www.websitemagazine.com/hubfs/Pete%20Prestipino.jpeg) [by Pete Prestipino](https://www.websitemagazine.com/marketing/author/pete-prestipino) 27 Aug, 2014 - - - [mailto:?Body=https://www.websitemagazine.com/marketing/escalating-support-issues-to-zendesk-with-vanilla-forums-integration](mailto:?Body=https://www.websitemagazine.com/marketing/escalating-support-issues-to-zendesk-with-vanilla-forums-integration) - Link Copied! ![Escalating Support Issues to Zendesk with Vanilla Forums Integration](https://www.websitemagazine.com/hubfs/Imported_Blog_Media/vanilla-3-1-1-1.jpg) **Enterprises using popular forum software [Vanilla Forums](https://vanillaforums.com) will be able to escalate support issues to another employee thanks to an integration with Zendesk.** Once the Zendesk Add-on has been enabled in a Vanilla Forums account, authorized staff can create a Zendesk ticket (from the gear icon drop down in any comment or discussion). The community member's information (the individual posing the question) is then pre-populated into the ticket, and staff can include additional notes as needed. Once the ticket has been created, an information panel is displayed to community managers underneath the post. Vanilla Forums has been on an integration run the past few months. The software provider added Salesforce back in mid-May 2014, and just released an integration with popular code repository service Github last week. The Zendesk plugin is available now to all customers subscribed to the Corporate, Enterprise or VIP plan at Vanilla Forums. ![Pete Prestipino](https://www.websitemagazine.com/hubfs/Pete%20Prestipino.jpeg) [Pete Prestipino](https://www.websitemagazine.com/marketing/author/pete-prestipino) Digital marketing executive with proven experience in all aspects of search engine optimization (SEO), performance-based advertising, consumer-generated/social media, email marketing, lead generation, Web design, usability, and analytics. - 20-year Internet marketing veteran, currently serving as the Digital Marketing Campaign Manager at Antenna Group (formerly Chicago Digital). - Former Editor-In-Chief of Website Magazine, and a regular speaker on Web technology digital marketing strategy - Author of several books on digital marketing Including Web 360: The Fundamentals of Web Success; Affiliate 360: The Fundamentals of Performance Marketing; Domains 360: The Fundamentals of Buying & Selling Domain Names, and SEO 360: The Fundamentals of Search Engine Optimization. - - - [mailto:peter@websitemagazine.com](mailto:peter@websitemagazine.com) #### Popular Post ### [31 Back-to-School Keyword Targets ![31 Back-to-School Keyword Targets](https://www.websitemagazine.com/hubfs/Imported_Blog_Media/schoolbus-1-1-1-1.jpg)](https://www.websitemagazine.com/marketing/31-back-to-school-keyword-targets) ### [GoDaddy Goes .XXX ![GoDaddy Goes .XXX](https://www.websitemagazine.com/hubfs/Imported_Blog_Media/gradient-regular-logo-mark-Jan-23-2023-12-15-39-1451-AM-Apr-10-2023-01-36-09-0977-PM-3-1.png)](https://www.websitemagazine.com/marketing/godaddy-goes-xxx) ### [23 Cool Tech Facts ![23 Cool Tech Facts](https://www.websitemagazine.com/hubfs/Imported_Blog_Media/fact_100x100-2-1-1-1.png)](https://www.websitemagazine.com/marketing/23-cool-tech-facts) #### Subscribe to Our Newsletter! 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All Rights Reserved - [Privacy Policy](https://www.websitemagazine.com/about/privacy) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Pete Prestipino", "url" : "https://www.websitemagazine.com/marketing/author/pete-prestipino" }, "dateModified" : "2023-05-01T21:38:46.760Z", "datePublished" : "2014-08-27T05:00:00.000Z", "headline" : "Escalating Support Issues to Zendesk with Vanilla Forums Integration", "image" : [ "https://www.websitemagazine.com/hubfs/Imported_Blog_Media/vanilla-3-1-1-1.jpg" ], "mainEntityOfPage" : { "@id" : "https://www.websitemagazine.com/marketing/escalating-support-issues-to-zendesk-with-vanilla-forums-integration", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.websitemagazine.com/hubfs/gradient-regular@3x-1.png" }, "name" : "Website Services, Inc." } } ``` ```json { "@context" : "https://schema.org", "@type" : "NewsArticle", "author" : [ { "@type" : "Person", "name" : "Pete Prestipino" } ], "headline" : "Escalating Support Issues to Zendesk with Vanilla Forums Integration", "publisher" : { "name" : "Website Magazine", "url" : "https://www.websitemagazine.com/" } } ```