5 Twitter Takeaways from Valentine's Day Disasters

Customers took to Twitter on Friday and over the weekend to express their frustration over delayed deliveries, poor products and overall unhappiness with their Valentine's Day flower purchases.

Major players in the flower industry, like 1-800 Flowers and ProFlowers, were put to the Twitter customer service test. Here are five Twitter takeaways from Valentine's Day Disasters for your own online business:

1. Always Respond

2. Be Human

3. Do What You Say You Will Do

4. Make the Conversation Private

5. Add Employee Names to Conversations