--- title: 5 Twitter Takeaways from Valentine's Day Disasters description: Customers took to Twitter on Friday and over the weekend to express their frustration over delayed d... image: https://www.websitemagazine.com/hubfs/Imported_Blog_Media/deadflowers-100x100-2-1-1-1.png --- [Log In](https://www.websitemagazine.com/_hcms/mem/login) [Subscribe](https://websitemagazine.tradepub.com/free/w_webk05/prgm.cgi) [![Website Magazine Logo](https://www.websitemagazine.com/hs-fs/hubfs/gradient-regular@3x-1.png?width=586&height=145&name=gradient-regular@3x-1.png "Website Magazine Logo")](http://Website%20Services,%20Inc.) - [About](https://www.websitemagazine.com/about) - [FAQs](https://www.websitemagazine.com/about/faq) - [Advertise](https://www.websitemagazine.com/about/advertise) - [Editorial Staff](https://www.websitemagazine.com/about/editorial-publishing-staff) - [Resources](https://websitemagazine.tradepub.com) - [Newsletter](https://www.websitemagazine.com/newsletter-sign-up) - More - [Contact Us](https://www.websitemagazine.com/contact) [Log In](https://www.websitemagazine.com/_hcms/mem/login) [Subscribe](https://websitemagazine.tradepub.com/free/w_webk05/prgm.cgi) Search - [Latest](https://www.websitemagazine.com) - [Design](https://www.websitemagazine.com/web-design) - [Development](https://www.websitemagazine.com/web-development) - [SEO](https://www.websitemagazine.com/seo) - [Ecommerce](https://www.websitemagazine.com/ecommerce) - [Content](https://www.websitemagazine.com/content) - [Marketing](https://www.websitemagazine.com/marketing) - [Advertising](https://www.websitemagazine.com/advertising) - [Email](https://www.websitemagazine.com/email) - [Infographics](https://www.websitemagazine.com/infographics) - [View All Topics](https://www.websitemagazine.com/channels) # 5 Twitter Takeaways from Valentine's Day Disasters ![Amberly Dressler](https://www.websitemagazine.com/hubfs/Amberly%20Dressler.jpeg) [by Amberly Dressler](https://www.websitemagazine.com/social-media/author/amberly-dressler) 17 Feb, 2014 - - - [mailto:?Body=https://www.websitemagazine.com/social-media/5-twitter-takeaways-from-valentines-day-disasters](mailto:?Body=https://www.websitemagazine.com/social-media/5-twitter-takeaways-from-valentines-day-disasters) - Link Copied! ![5 Twitter Takeaways from Valentine's Day Disasters](https://www.websitemagazine.com/hubfs/Imported_Blog_Media/deadflowers-100x100-2-1-1-1.png) Customers took to Twitter on Friday and over the weekend to express their frustration over delayed deliveries, poor products and overall unhappiness with their Valentine's Day flower purchases. Major players in the flower industry, like 1-800 Flowers and ProFlowers, were put to the Twitter customer service test. Here are five Twitter takeaways from Valentine's Day Disasters for your own online business: ### 1. Always Respond ![](https://www.websitemagazine.com/hs-fs/hubfs/Imported_Blog_Media/proflowers-response-2-1-1-1.png?width=423&height=852&name=proflowers-response-2-1-1-1.png) ### 2. Be Human ![](https://www.websitemagazine.com/hs-fs/hubfs/Imported_Blog_Media/proflowers-toughday-Jan-23-2023-02-17-36-9424-PM-1-1-1.png?width=454&height=396&name=proflowers-toughday-Jan-23-2023-02-17-36-9424-PM-1-1-1.png) ### 3. Do What You Say You Will Do ![](https://www.websitemagazine.com/hs-fs/hubfs/Imported_Blog_Media/proflowers-followup-2-1-1-1.png?width=450&height=98&name=proflowers-followup-2-1-1-1.png) ### 4. Make the Conversation Private ![](https://www.websitemagazine.com/hs-fs/hubfs/Imported_Blog_Media/800flowers-offtwitter-2-1-1-1.png?width=450&height=268&name=800flowers-offtwitter-2-1-1-1.png) ### 5. Add Employee Names to Conversations ![](https://www.websitemagazine.com/hs-fs/hubfs/Imported_Blog_Media/800flowers-name-2-1-1-1.png?width=450&height=155&name=800flowers-name-2-1-1-1.png) ![Amberly Dressler](https://www.websitemagazine.com/hubfs/Amberly%20Dressler.jpeg) [Amberly Dressler](https://www.websitemagazine.com/social-media/author/amberly-dressler) Head of analyst relations, public relations, customer advocacy (People Heroes), customer community, content marketing (full funnel/lifecycle), content operations and optimization, reputation management and social media. 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All Rights Reserved - [Privacy Policy](https://www.websitemagazine.com/about/privacy) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Amberly Dressler", "url" : "https://www.websitemagazine.com/social-media/author/amberly-dressler" }, "dateModified" : "2023-05-01T22:24:19.755Z", "datePublished" : "2014-02-17T06:00:00.000Z", "headline" : "5 Twitter Takeaways from Valentine's Day Disasters", "image" : [ "https://www.websitemagazine.com/hubfs/Imported_Blog_Media/deadflowers-100x100-2-1-1-1.png" ], "mainEntityOfPage" : { "@id" : "https://www.websitemagazine.com/social-media/5-twitter-takeaways-from-valentines-day-disasters", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.websitemagazine.com/hubfs/gradient-regular@3x-1.png" }, "name" : "Website Services, Inc." } } ``` ```json { "@context" : "https://schema.org", "@type" : "NewsArticle", "author" : [ { "@type" : "Person", "name" : "Amberly Dressler" } ], "headline" : "5 Twitter Takeaways from Valentine's Day Disasters", "publisher" : { "name" : "Website Magazine", "url" : "https://www.websitemagazine.com/" } } ```