Create a Social Call Center for Sales Teams

Allison Howen
by Allison Howen 28 Feb, 2014

A new partnership between social CRM platform Nimble and call center solution provider Talkdesk is helping businesses create virtual, social call centers for sales teams.

The integration automatically pairs everything from a customer's Talkdesk contact history, like tickets, notes and cases from helpdesk systems, with customer data from Nimble's contact records. The integration should lead to more efficient business engagement, as it allows users to update and manage tasks and contacts between both platforms.

"Nimble's integration with Talkdesk is yet another way we are ensuring our customers will always have the most current, comprehensive and up-to-date information for their most important business contacts," said Jon Ferrara, CEO of Nimble. "By integrating with Talkdesk, we are providing our customers with enhanced contact information that is instrumental in improving sales call performance and increasing sales productivity."

Through the integration, users can view all Talkdesk data in one interface regardless of the channel the original contact came from. In addition, users can create tasks on Nimble directly from the Talkdesk interface, as well as automate tasks with follow-up schedules to make sales teams more efficient. Plus, the integration enables users to create and edit notes, update contacts and make changes across both platforms. It is important to note, however, that contacts will be automatically synchronized when users activate the Nimble integration from within Talkdesk. 

"This integration will completely streamline sales processes for our users," said Tiago Paiva, CEO of Talkdesk. "Talkdesk and Nimble continuously synchronize contacts between both systems, which not only saves teams the valuable time traditionally spent entering all contact information manually into their new system, but provides a more enhanced record that gives sales teams a clearer picture of each customer."