--- title: Ghost Monitoring for Live Chat description: Chat support and service provider LiveAdmins has introduced new features for its WebGreeter Live Cha... image: https://www.websitemagazine.com/hubfs/Imported_Blog_Media/liveadmins1-2-1-1-1.jpg --- [Log In](https://www.websitemagazine.com/_hcms/mem/login) [Subscribe](https://websitemagazine.tradepub.com/free/w_webk05/prgm.cgi) [![Website Magazine Logo](https://www.websitemagazine.com/hs-fs/hubfs/gradient-regular@3x-1.png?width=586&height=145&name=gradient-regular@3x-1.png "Website Magazine Logo")](http://Website%20Services,%20Inc.) - [About](https://www.websitemagazine.com/about) - [FAQs](https://www.websitemagazine.com/about/faq) - [Advertise](https://www.websitemagazine.com/about/advertise) - [Editorial Staff](https://www.websitemagazine.com/about/editorial-publishing-staff) - [Resources](https://websitemagazine.tradepub.com) - [Newsletter](https://www.websitemagazine.com/newsletter-sign-up) - More - [Contact Us](https://www.websitemagazine.com/contact) [Log In](https://www.websitemagazine.com/_hcms/mem/login) [Subscribe](https://websitemagazine.tradepub.com/free/w_webk05/prgm.cgi) Search - [Latest](https://www.websitemagazine.com) - [Design](https://www.websitemagazine.com/web-design) - [Development](https://www.websitemagazine.com/web-development) - [SEO](https://www.websitemagazine.com/seo) - [Ecommerce](https://www.websitemagazine.com/ecommerce) - [Content](https://www.websitemagazine.com/content) - [Marketing](https://www.websitemagazine.com/marketing) - [Advertising](https://www.websitemagazine.com/advertising) - [Email](https://www.websitemagazine.com/email) - [Infographics](https://www.websitemagazine.com/infographics) - [View All Topics](https://www.websitemagazine.com/channels) # Ghost Monitoring for Live Chat ![Pete Prestipino](https://www.websitemagazine.com/hubfs/Pete%20Prestipino.jpeg) [by Pete Prestipino](https://www.websitemagazine.com/software/author/pete-prestipino) 06 Oct, 2015 - - - [mailto:?Body=https://www.websitemagazine.com/software/ghost-monitoring-for-live-chat](mailto:?Body=https://www.websitemagazine.com/software/ghost-monitoring-for-live-chat) - Link Copied! ![Ghost Monitoring for Live Chat](https://www.websitemagazine.com/hubfs/Imported_Blog_Media/liveadmins1-2-1-1-1.jpg) **Chat support and service provider LiveAdmins has introduced new features for its WebGreeter Live Chat Software that should not only improve the customer experience but also that of its enterprise users.** LiveAdmins is introducing Ghost Monitoring (which enables the chat operator to see what the user is typing), Help Buzzer (which enables chat operators to seek help from other personnel when assistance is required), and Smart Form Integration (which will populate name, phone number and email address in the lead form that goes into the CRM). The company also announced that the system now has new responsive chat windows, which will adjust according to the device being used by the customer. End-users will also have the ability to rate each chat they engage in as well. ![Pete Prestipino](https://www.websitemagazine.com/hubfs/Pete%20Prestipino.jpeg) [Pete Prestipino](https://www.websitemagazine.com/software/author/pete-prestipino) Digital marketing executive with proven experience in all aspects of search engine optimization (SEO), performance-based advertising, consumer-generated/social media, email marketing, lead generation, Web design, usability, and analytics. - 20-year Internet marketing veteran, currently serving as the Digital Marketing Campaign Manager at Antenna Group (formerly Chicago Digital). - Former Editor-In-Chief of Website Magazine, and a regular speaker on Web technology digital marketing strategy - Author of several books on digital marketing Including Web 360: The Fundamentals of Web Success; Affiliate 360: The Fundamentals of Performance Marketing; Domains 360: The Fundamentals of Buying & Selling Domain Names, and SEO 360: The Fundamentals of Search Engine Optimization. - - - [mailto:peter@websitemagazine.com](mailto:peter@websitemagazine.com) #### Popular Post ### [How Online Booking Helps Businesses Modernize and Innovate ![How Online Booking Helps Businesses Modernize and Innovate](https://www.websitemagazine.com/hubfs/Imported_Blog_Media/shutterstock_1710009919-2-1-1-1.jpg)](https://www.websitemagazine.com/software/how-online-booking-helps-businesses) ### [The Best New Tech to Grow Your Startup ![The Best New Tech to Grow Your Startup](https://www.websitemagazine.com/hubfs/Imported_Blog_Media/startup-3-1-1-1.png)](https://www.websitemagazine.com/software/the-best-new-tech-to-grow-your-startup) ### [Billing Made Simple with Aestiva Professional Software ![Billing Made Simple with Aestiva Professional Software](https://www.websitemagazine.com/hubfs/Imported_Blog_Media/gradient-regular-logo-mark-Jan-23-2023-12-20-23-1553-AM-4-3-May-01-2023-10-21-18-8253-PM.png)](https://www.websitemagazine.com/software/billing-made-simple-with-aestiva-professional-software) #### Subscribe to Our Newsletter! [![](https://a.impactradius-go.com/display-ad/13053-1438301)](https://semrush.sjv.io/c/3976891/1438301/13053)![](https://imp.pxf.io/i/3976891/1438301/13053) #### Latest in Software [![Redefining Content Intelligence](https://www.websitemagazine.com/hubfs/Imported_Blog_Media/adobe-logo-icon-Jan-23-2023-02-17-49-9470-PM-1-1-1.png) Redefining Content Intelligence](https://www.websitemagazine.com/software/redefining-content-intelligence) [![Ditching Medium for WordPress? There's an Import Tool for That.](https://www.websitemagazine.com/hubfs/Imported_Blog_Media/wplogo_400x400-2-1-1-1.png) Ditching Medium for WordPress? There's an Import Tool for That.](https://www.websitemagazine.com/software/ditching-medium-for-wordpress-theres-an-import-tool-for-that) [![Finding A Better Paywall Solution for Digital Publishers](https://www.websitemagazine.com/hubfs/Imported_Blog_Media/b7ehwctv_400x400-2-1-1-1.png) Finding A Better Paywall Solution for Digital Publishers](https://www.websitemagazine.com/software/finding-a-better-paywall-solution-for-digital-publishers) [![Google Earth Enterprise Now Open Source](https://www.websitemagazine.com/hubfs/Imported_Blog_Media/unsplash-33017-2-1-1-1.jpg) Google Earth Enterprise Now Open Source](https://www.websitemagazine.com/software/google-earth-enterprise-now-open-source) [![Digital Privacy Matters: Janrain Gets Ahead of the GDPR](https://www.websitemagazine.com/hubfs/Imported_Blog_Media/janrain14-Jan-23-2023-02-17-10-6625-PM-1-1-1.jpg) Digital Privacy Matters: Janrain Gets Ahead of the GDPR](https://www.websitemagazine.com/software/digital-privacy-matters-janrain-gets-ahead-of-the-gdpr) [![Best Practices on Implementing Sentiment Analysis Across Marketing Efforts](https://www.websitemagazine.com/hubfs/Imported_Blog_Media/unsplash51017e-Jan-23-2023-02-23-32-7534-PM-1-1.jpg) Best Practices on Implementing Sentiment Analysis Across Marketing Efforts](https://www.websitemagazine.com/software/best-practices-on-implementing-sentiment-analysis-across-marketing-efforts) [![gradient-regular@3x](https://www.websitemagazine.com/hs-fs/hubfs/gradient-regular@3x.png?width=128&height=128&name=gradient-regular@3x.png)](https://www.websitemagazine.com/) 999 E Touhy Ave, Des Plaines, IL 60018   [info@websitemagazine.com](mailto:info@websitemagazine.com) [(888) 7WEBMAG](tel:18887932624) [(312) 313-6576](tel:13123136576) About - [Advertise](https://www.websitemagazine.com/about/advertise) - [Editorial](https://www.websitemagazine.com/about/editorial-publishing-staff) - [Contact Us](https://www.websitemagazine.com/contact) Resources Membership - Login - Subscribe Signup for our newsletter © 2026 Website Magazine. All Rights Reserved - [Privacy Policy](https://www.websitemagazine.com/about/privacy) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Pete Prestipino", "url" : "https://www.websitemagazine.com/software/author/pete-prestipino" }, "dateModified" : "2023-05-01T22:17:13.720Z", "datePublished" : "2015-10-06T05:00:00.000Z", "headline" : "Ghost Monitoring for Live Chat", "image" : [ "https://www.websitemagazine.com/hubfs/Imported_Blog_Media/liveadmins1-2-1-1-1.jpg" ], "mainEntityOfPage" : { "@id" : "https://www.websitemagazine.com/software/ghost-monitoring-for-live-chat", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.websitemagazine.com/hubfs/gradient-regular@3x-1.png" }, "name" : "Website Services, Inc." } } ``` ```json { "@context" : "https://schema.org", "@type" : "NewsArticle", "author" : [ { "@type" : "Person", "name" : "Pete Prestipino" } ], "headline" : "Ghost Monitoring for Live Chat", "publisher" : { "name" : "Website Magazine", "url" : "https://www.websitemagazine.com/" } } ```