Bold Software Lowers Cost of BoldChat 7.1

Linc Wonham
by Linc Wonham 02 Dec, 2011

Bold Software has announced the general availability of BoldChat version 7.1, designed to help small businesses more easily and cost-effectively communicate with their customers and prospects online to drive sales and customer satisfaction. 

With this iteration, small businesses can have a powerful live-chat solution starting at $9 per month per agent, making live chat affordable for almost any business. With this new price come innovative enhancements that can add value to any website, including the following:

-    Floating chat button. Floating chat buttons enable a company to deploy live chat without impacting the layout or design aesthetics of their existing website.  Buttons can be chosen from a gallery, or you can upload your own.  Floating chat buttons can optionally "scroll-out" to reveal further graphics and messaging.
-    New chat window customization. Simple, yet powerful, customizations can easily be done, allowing a business to change the configuration of the chat window, including the ability to optionally add an agent's photo.
-    Automatic, time-on-site proactive functionality. This enables a business to drive more chat interactions by automatically issuing a proactive chat invitation to visitors based on their time on the website.

Floating chat button capability, new chat window customization and automatic, time-on-site proactive functionality are available immediately in the 7.1 versions of all BoldChat editions - from Basic to Enterprise.

"We conducted research earlier this year and found that one in five shoppers prefers live chat more than any other communication method," says Steve Castro-Miller, president and CEO of Bold Software. "In addition, these live-chat fans are highly desirable in that they typically have a higher household income than average and spend more money online per year than other shoppers. With BoldChat Basic starting at under $10 per month per agent, it puts the power that live chat can deliver into the hands of almost any small business."